moodle 2.7 not tracking progress of SCORM published in Articulate

Our company is using Articulate for years. we were using moodle 1.9 it was working fine, until we change our moodle version to 2.7.

The problem is most of our students are out of the country and the issue is their progress is not saved to the database. This problem is not happening on students who access the site in the same domain(in the company). 

Any idea is welcomed. 


9 Replies
Christie Pollick

Hi, Yohanis -- Sorry to hear of the issue you are experiencing, and as I cannot provide support for Moodle itself, I will need to defer to the community for additional ideas there. 

One thing we can check is, as this pertains to an LMS, have you tested your course in the SCORM Cloud to see how it behaves there? You may also find these links on troubleshooting LMS issue to be helpful:

Troubleshooting LMS issues

How to Troubleshoot Your LMS with SCORM Cloud

If issues persist and your course functions without issue in the SCORM Cloud, you may want to reach out to your LMS directly for further assistance.


yohanis tamene

the problem persists only when our students access Moodle out of the
domain. Did the security certificate affect the SCORM communication from
the client to the database? I'm asking this because our Moodle site still
have no security certificate and if it is really the problem we are willing
to purchase the certificate.

Davide Bologna

Hi there. I have the same problem: Scorm 1.2 (articulate), moodle 2.7.

Sometimes (1 user on 20) the progress and grade of the student is not registered in Moodle. Scorms are very simple, 20 slides and the penultimate slide assign the grade "1" to the student (otherwise it remains 0)

That's a big problem because when the problem occurs the student must view the Scorm again. I tried to change Moodle settings (auto commit, timeout, cron) but the problem still persist.

Attached you can see my "evaluation" parameter in Moodle (it's in my mother tongue, sorry). 

Alyssa Gomez

Hi Davide,

I'm sorry to hear some of your learners are running into this trouble. It can be tough to nail down a problem that happens to only 1 out of 20 learners, but I can try and help you narrow it down:

  • Is this an issue you've been able to recreate yourself? 
  • Have you noticed a trend of this problem happening in certain web browsers?
  • Have you tested the output in another environment like SCORM Cloud?
Davide Bologna

Yep it's really tough :-(

I haven't been able to recreate myself the "grade missing problem". It occurred sometimes a similar problem: that "resume the lesson" doesn't start from the point where i left, but restart from the beginning.
Our helpdesk always ask to users OS and Browser, and there is not correlation: WIN/IE, WIN/CHROME, MAC/SAFARI
I have not tested our scorm to Scorm Cloud. We could try also if it's hard: I am not able to replicate the problem on Moodle itself, I don't know if I can discover something with Scorm Cloud. But I will try.

Thank you so much.

PS: we use articulate 2! But we will upgrade soon.

naseema sk

Hi can anyone please let me know how can i show percentage of course viewed in moodle with scrome uploaded file. my concern is i have 50 slides in my scrom file if user clicks 20 or 25 slides then it has to show 50% course is completed for user. and if he agian logged in for same course it has to show from 25 slide i mean resume the course in scrom for moodle.