My Interaction "freezes"

Hi Gustavo,

It's often very difficult to troubleshoot these kind of things without seeing the file. Could you upload the .story file for the forums to take a look at?

Harri

Here it is.

Thank you !

Hi Gustavo,

Thanks for posting the file. As it's quite a large course could you tell me which slides in particular were experiencing errors?

it is difficult to say. It arrives any time.

Hi Gustavo,

Could you tell us a bit more about the conditions under which it happens, such as:

• When previewing vs. viewing published output?
• How you're publishing?
• Where you're viewing the published output? Locally, web server, LMS, etc.?
• Any particular browser or Flash version? 

You mentioned an "interaction" - is this a quiz you're referring to or an Engage interaction? As Harri said, having a bit more information will help us narrow down what elements to test and see if we can replicate the behavior. 

Hi.

It happens when viewing published output. I'm publishing as web. I'm viewing locally. 

Hi Gustavo,

You'll want to test the published output within the intended environment as if you test on your local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. To test your published content and share it with others, upload it to the environment for which it was published. 

If you don't have access to a web server, here are a few free options to consider:

• Tempshare: This is a free service provided by Articulate for testing Storyline content. Note: Uploaded files will be deleted after 10 days.
• Amazon S3: Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a graduated fee.
• Dropbox: Place your published output in the Public folder in your Dropbox account to share it with others.
• Google Drive: Change the story.html file to index.html, and set the sharing permissions to Public. Here's how.

I uploaded the projet to the University's LMS. It happens also.

I uploaded the files of a non-finished version to googledrive. Here the link : https://googledrive.com/host/0B7i52ew4f84NTjBndTdZR2dwaVE/story.swf

Please take a look. Thanks!

Hi Gustavo,

You'll want to point to the story.html file, not the story.swf file for it to play properly. 

Hi Ashley.

It doesn't work

Here the link 

https://googledrive.com/host/0B7i52ew4f84NTjBndTdZR2dwaVE/index.html

Here the folder:

https://drive.google.com/#folders/0B7i52ew4f84NTjBndTdZR2dwaVE

Hi Gustavo,

Thanks for the link - and just as an FYI, when sending the Google drive link, you don't want to include the index.html - just the characters before it. 

I don't read French, so I'm often unable to determine if the course is stopping cause I need to do something with it, or what...but I randomly clicked around, tried to take a few quiz questions, etc. and didn't see it happen. Have you been able to isolate a certain set of conditions under which it occurs, as you originally mentioned it was intermittent? For example, when viewing in a particular browser and you reach the quiz slide? Or when using the navigation buttons?