New feature in Storyline 360: Interactive 360° images

Hi,

We have recently deployed our 360 course and we’ve had some issues with the 360 images not displaying. We had 49 users only 3 had this issue. When the users move to the 3rd or 4th (Its random it does not happen to a specific 360 image) 360 image does not load, the other element like the header loads correctly.

Anyone else had this issue before?

Thanks.

Thanks for reaching out to share your experience with Mehdi, Denise.

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Hi Mehdi,

Thank you for sharing what some of your learners are experiencing. It's tough to track down the culprit when you cannot replicate the issue. If you need a hand from our team, I'd recommend sharing your .story file here.

I have been having the same issue.

Instead of the 360 image loading, I just see a block rectangle where the image should appear.

It's completely random whether the 360 image will display or not.

Thank you Karl for your answer. Exactly the same issue! We have also noticed that our graphic card peaks when the bug happens the first time, but we are not sure if it's the reason of the bug. We have also reduced the size of the 360 images but we still experience the bug.

Hopefully a we get a fix soon!

Found a new issue.

Was prompted this morning to update SL which I did.

Then resumed working on a 360 image I had started yesterday.

Republished it, and now Instead of the 360 image loading. I first see a gray background with a large play button.

Once clicked, the 360 image appears and works normally.

Checking the older revisions of the same file on Review, none of them have the play button, only the ones I published today using the latest version of SL.

Anybody else seeing the same thing?

Hello again, Mehdi!

You're referencing a bug here, but I'm not sure this has been confirmed by our team yet, so I want to be sure we are aware and taking a look.

Is this specific to the 360-degree image not displaying for 3/49 of your users? 

As I mentioned above, we'd be happy to take a look. Please share your .story file with a support engineer privately here.

Hi Karl,

I appreciate you chiming in to share what you are experiencing as well. Did you happen to add audio to this first slide? This could cause a play button to appear.

Either way, we'd be happy to take a look at this for you. Please share your .story file with one of our support engineers here.

Hi Leslie, 

Thank you for your reply. 

We were able to recreate the bug several times in our end. Unfortunately I won't be able to send the source file as it is right now since it contains confidential information. I will prepare all the information about the issue we are experiencing and open a case as soon as possible. 

Thank you again for you assistance :) 

I have an audio file in the first slide, I have always had the play button.

Hi Leslie,

Today I made a copy of the .story file I was working on yesterday, added a few more hotspots to the same slide, and republished. 

I did not add an audio file, and am using the same 360 image file as before.

The only noticeable difference is the SL update that was applied today.

As a quick test, I republished the file I was working on yesterday.

Having made zero edits to this file, it now also has the play button.

This tells me the play button is showing up as a result of the SL update.

Hello Karl!

Thanks for sharing these additional details! I see that Mehdi is continuing to work with our Support Engineers in a case. 

I'd recommend connecting with our Support Engineers in a support case so their team can work with you directly.

Hi Lauren,

I created Articulate Case # 03016753.

I spotted your support case, Karl! My teammate Matthew is currently reviewing your files and will be in touch via email with an update soon!

Having an issue on an 360° Image slide where in preview mode, the image is black but I can still see the marker I've added to the image. Doesn't happen on any of the other 360° Image slides in the project. I've tried deleting the slide and replacing the image, but no luck.

Using most recent Storyline update.

Hi Thomas,

I've been seeing the black slide issue appear randomly after the most recent Storyline update.

I'm using four 360° Image slide blocks in succession in my Rise course, and the one will appear as black 75% of the time.

Hi Thomas & Karl,

Would you mind sharing either the image or the story so I could test on my end? You can post it here or email it to me at akim@articulate.com. I haven't been able to reproduce the bug myself yet but I'm hoping I'll be able to with your specific images so that we can look into what the problem might be and get a fix for it.  

Hi Annie,

If you have access to Articulate Case # 03016753., I attached my story file there.

If not, I can email it to you.

Perfect, I got it from your case. Thanks!

Hi Karl, 

FYI that I just sent you an email to get more info to help us investigate this issue. Look forward to your response.

Hello,

I am newer to Storyline, so I apologize if this is a silly question. How were you able to customize the marker textbox size? My box is a fixed size/shape.

Hi Kerri - I'm not sure you can customize them greatly, which is why I created my own textboxes that I could fully customize, triggered to appear by a variable change instead.  I wrote about it here if it's any help?
https://engagebraintrain.com/once-in-a-lifetime/

Hello! Thank you for the new great feature! I have a question: can we use Storyline courses with 360 images in VR? 

Hi Annie, have you confirmed this is an issue? I have a lone user complaining of something similar, so I am wondering if it is related to this trouble reported last month...

I've created a support ticket and I'll be sure to share what I learn.