No audio through Headphones - Storyline 2

All, 

I have a very strange issue. When I preview a course, or review a published course, there is no audio coming through my headphones. I can click on the audio in the file, and click play and it plays via the headphones. However, if I "play" the slide, no audio via headphones. 

The audio works through my speakers. Any other audio also works via my headphones (youtube, videos, etc.). 

Also, old courses that worked before, now suddenly do not. Basically, I can't get any audio from any Storyline 2 file or published course via my headphones - only through speakers. 

Any ideas? 

26 Replies
Ashley Terwilliger

Hi Stuart,

If so, that sounds like a different issue. Could we get a look at your .story file and a link to your published output? You can share it here using the "Add Attachment" button.

Also, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it using the Edit option below the post.