Hello. Not sure where else to go. I've emailed sales@articulate.com (which worked in the past) and have submitted two cases, with the first being on March 5th. And I haven't heard a single peep. Does anyone have any suggestions to get some help? I'm not on a fancy support model but still need help with a "max limit has been reached" on a new computer. Any direction is greatly appreciated, TYIA!
I'm sorry you haven't received a response yet! I see both cases where we've replied with an update regarding your serial number, and it looks like you aren't receiving our emails.
Can you try checking your Junk/Spam folders or reaching out to your IT team to allow emails from 'support@articulate.com'?
To share some insight here, we've been able to adjust your serial number, so you can download the latest version of Storyline 3 here and activate it now!
I had your email safe listed a long time ago and receive all other emails so not sure why your responses wouldn't come through. I will get with my IT to correct going foward.
Thank you for the note and quick responses, it's on me and I apologize. Thanks!
2 Replies
Hi Tara,
I'm sorry you haven't received a response yet! I see both cases where we've replied with an update regarding your serial number, and it looks like you aren't receiving our emails.
Can you try checking your Junk/Spam folders or reaching out to your IT team to allow emails from 'support@articulate.com'?
To share some insight here, we've been able to adjust your serial number, so you can download the latest version of Storyline 3 here and activate it now!
Mea culpa!
I had your email safe listed a long time ago and receive all other emails so not sure why your responses wouldn't come through. I will get with my IT to correct going foward.
Thank you for the note and quick responses, it's on me and I apologize. Thanks!