Notes Tab on Storyline Player

Good Morning, Nelson.

We're aware of some buggy Notes Tab behavior in our HTML5 output, but this doesn't seem to match what you are describing.  I've also seen situations where formatted text causes unexpected behavior in the Notes Tab.

• Could you try pasting your text into Notepad before re-copying it into Storyline in an effort to remove any possible formatting issues coming through from your source document?
• Could you try reducing your text to a very small quantity and increasing it incrementally in order to isolate a possible issue related to the volume of your text?

If neither of those ideas help, could you please send us a copy of your .story project file for a closer look?  Thanks!

Thank you Justin - I went ahead and tried your suggestions; however, still no luck. I sent a copy of the .story project file so that you could review it. Thanks again!

Hi Nelson! I popped in to check on your case (00365474) and see where Jayem was not able to reproduce the issue and sent a possible solution, if you need more assistance be sure to reply to the e-mail that was sent on 10/31/13.

I'm having the same issue. It seems to have started when I uninstalled Storyline Update 4 and replaced it with Storyline Update 1.

I know that seems like a strange thing to do, but one of our clients requires for us to publish in Update 1.

It happened on two computers - one of them I was able to fix this by uninstalling Storyline, restarting my computer, and installing it again. On another computer, that didn't help. 

Would appreciate any insight on this!

Hi Andrew,

It looks like in Nelson's case the issue was resolved by using the most recent update (at the time update 4, we're now on Update 5). If the reinstall fixed it on one computer, I'd suggest looking at the computer who is still having issues and conducting the more thorough repair process outlined here.