Picture effects publishing improperly

Many of my slides have graphics that I have put soft edges on. I finished the project and published to the web, all good.

Then I published to LMS and it was fine, however had to make some changes because the previous button was not working.

Now my pictures with the soft edges do not publish properly, even in my back up files. Everything moves to the top right corner of the screen. However if I re-apply the picture effects to each individual picture it all works again, but for how long? I do not want to go through the whole program and fix each individual graphic only to have it all revert back.

Can someone help?

13 Replies
Christie Pollick

Hi, Randy -- So sorry for your troubles! May I ask if you have had a chance to run through the troubleshooting steps listed here, particularly steps #1 and #2 to see if you find improvement? And may I ask if you are seeing the same behavior when you test your output published for LMS within the SCORM Cloud, as well? 

Christie Pollick

Hi, Randy -- Thanks so much for your reply! First, I wanted to note in case you weren't aware, when you reply via email to a forum notification, the details in your signature are displayed publicly in your post. If you'd like to remove that information, please click the EDIT button beneath your post. 

And if you could share your file, that would be great, so we can see if we are able to reproduce the error you are seeing. Please feel free to upload here in your post, or if privacy is a concern, here is the form you would need to share for confidential review. 

Christie Pollick

Hi, Randy -- Thanks so much for your patience while I took at look at your file! After uploading your published output to the SCORM Cloud, it does not appear that I am experiencing the issue you have described. Can you please take a look at how your content is behaving here?

And if there are certain slides that exhibit the behavior, would it be possible for you to specify which, please? 

Christie Pollick

Hi, Randy -- Thanks for your reply, and if you'd like, you are also welcome to upload your published output to the SCORM Cloud to see if you have the same experience I've shared. You may find this article on How to Troubleshoot Your LMS with SCORM Cloud to be of some assistance, too.

And if your course behaves correctly for you when upload to the SCORM Cloud, typically, we'd recommend that you reach out to our LMS for their insight, as well. 

Christie Pollick

Hi, Randy -- The reason I mentioned SCORM Cloud is because if you do not see troubles in SCORM Cloud (as it is the industry standard for LMS testing), that typically indicates that the issue is not with your course itself, but how it is behaving on your LMS. The article I provided on How to Troubleshoot Your LMS with SCORM Cloud should help shed a bit more light, and I'd recommend that you contact your LMS directly for their input.

And, it also might be helpful if you could share the name of the LMS provider you are using, in case there are others in the community who use the same service and could chime in with their experiences or advice.

Tina Kemp

I am now experiencing this problem. I format pictures to have a glow or shadow and those effects don't appear on the published product. I have uninstalled and reinstalled Articulate Storyline. The issue is happening when I publish a SCORM course as well as when I publish in Review 360. I don't use SCORM Cloud but didn't think that would help in this case anyway, since it's happening at the publishing stage. Any insight is greatly appreciated!

Emvica Cash

Hi Lauren!

I'm experiencing the same problems. After I publish (either as a SCORM packet or to Review 360) picture effects are either missing or lacking blur (I've attached screenshots). I have Chrome 87 (checked Rise 360, SCORM Cloud, and our LMS) and I've also checked this in Microsoft Edge (checked Rise 360 and our LMS).

Katie Riggio

Greetings, Tina! Hello, Emvica!

Storyline 360 Update 48 is live: We fixed the issue where shadow and glow effects stopped working in Google Chrome and chromium-based Microsoft Edge.

We appreciate you both taking the time to raise this!