Picture on Slide Delayed Appearance for 4 Seconds with No Explanation
Aug 11, 2017
Storyline360: This seems to be a simple bug occurring, but I've yet to find a solution to prevent its occurrence.
I have a slide that has a Picture appear at 0 seconds right as the timeline begins. Instead of appearing, the screen is blank and it then appears after about 4-5 seconds. This occurs after publishing ONLY. Preview works correctly. It's become very frustrating as I normally find workarounds when bugs occur.
Also, the issue does not occur when I insert a shape at the beginning of the timeline, the shape shows up fine but the photo still does not show until 4-5 seconds.
I've tried these things with none of them resolving the issue:
- Use Pasted Screenshot instead of inserting photo file
- Insert new blank slide and copy all content from old slide
- Move photo just inside timeline to .25s or .5 s
- Remove entrance animation from photo
- Remove Motion path from photo (it does a slow pan)
- Have previous slide advance with next instead of automatically
- Some other things I can't remember.
Has anyone else experienced this?
3 Replies
Hey Chris!
I'm so sorry this is slowing down your workflow. I haven't seen this issue reported before, and I'm happy to dig into it with you!
I did a quick test on my end and wasn't able to reproduce what you're describing, so I'll need your help to get to the bottom of it here. I have a couple questions to start with:
Thanks for letting us know about this, and be sure to keep me posted!
I am running the latest update and my files are all saved locally. I can provide a partial story file so you can see the issue, but is there a way I can submit it privately?
Sure thing, Chris! You can submit it privately to our Support Engineers right over here. 😊
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