Playing timeline from playhead - Not working

Hi all,

I've an issue, and would appreciate some advice please.

I'm trying to sync some content with audio so im using the 'play' button on the timeline quite a bit to get things synchronised correctly..BUT, usually i can put the playhead to the where i want to play the timeline from, however when i press play, the slide plays from the beginning which is quite a pain!

I know this usually works as i do this all the time.


help please!



38 Replies
Edward K

I'm experiencing the same problem. Articulate, please take note! Being able to start playback from the playhead's current location in the timeline should be standard behavior, whether you're on the base layer or otherwise!

Thanks, Ren, for the extra detail. I was able to at least temporarily fix this by extending the timeline of my base layer to be longer than my alternate layer. It seems Storyline isn't happy that my pop-up layers are longer than the base?

Mark Lentz

I'm having the same issue on layers that just cropped up as well, it always goes back to the beginning.  I noticed that the little pause/play buttons at lower left of the timeline are also grayed out when you are on a layer.  It's only going to cost me about a a half hour on this particular project so I'll just wait for the new update I guess.  It doesn't affect the base layer.

Errol Muir

I'm wondering if this has been resolved as yet.  I have the same issue.  Even worse, every so often (increasingly frequent), the only way to review a slide is to preview it - the play button at the base of the 'build' mode slide does not work (it is greyed out).  This occurs with or without layers. Clicking the space bar starts and stops the playback of the slide.  Is this the default now?

Daniel Jovanov

Errol, I recently updated Storyline 360....and no, the issue still persists!
Although I was able to edit the base layers of slides just fine, the feedback layers still exhibit this issue. It used to be totally random where some feedback layers can be edited easily and others couldn't, but now it seems consistent across the board

Katie Riggio

Good morning, All!

Storyline 360 Update 47 is live: We fixed the issue where the playhead jumped back to the beginning of the timeline when previewing a layer.

We hope you'll have an opportunity to try this update and share your thoughts with us!

Edward K

Thanks for letting us know! I was able to try this with version 3.47.23871.0 and it appears to be working much more consistently. Thanks for digging in and correcting it!

I'm still amazed how far this software has come since I first used it 3 or 4 years ago in early versions of Storyline 2 as we started to move away from Flash. Keep up the great work!

Rob Skeet

Hey all, I too upgraded to 3.47.23871.0 and the layer timeline now appears to be fixed!

as Edward K says above, thank you for the quick fix.  I too am amazed at how far and fast Storyline continues to improve.  in 2020, on top of a pandemic, I was forced to work on old projects developed in Captivate that needed updating.  I updated to the latest release and it was like stepping into a time machine.  Where storyline responds to issues often within a month or two with a fix in a new release, I found countless issues with Captivate that made me move to Storyline in the first place that still hadn't been fixed since the Bush administration. Here's hoping I never have to touch that software ever again!!!

and Thankyou Articulate!

Lauren Connelly

Thank you all for stopping by to share this feedback! It's valuable for us to receive your thoughts when we release an update. I've shared your kind words with our Engineering team, who continues to impress us with their drive and expertise! 

We are excited to continue releasing improvements that will hopefully help positively impact your workflow! Happy New Year, everyone!