Poor image quality in Storyline 360

Hello, what we used to do, without scientific truth (but it seems to work) : record the files to the dimension of the scene but at high resolution (ex .: scene = 1400x788px then img = 1400x788px 300ppp).

If your storyline is 1400x788 then the screenshots should be 1400x788 (As Benoit posted above) you should never scale a screenshot up or down or it will degrade

I have a coworker using screenshots at 1900x1080 and they are crisp and clear in both his storyline previews and published work at 1400x788. My understanding is that you can use bigger images and size down, but not the other way around. In any case, I have tried capturing at 1400x788 and it did not resolve the issue.

Another coworker suggested publishing with the "quality" setting maxed out and that seemed to help a bit, but did not fully resolve the issue.

Not sure I understand this suggestion, but I have tried capturing images at 1400x788 and it did not resolve the issue.

For screenshots they are a special case you have taken an image of fixed pixels so reducing there size means there are less pixels to display the pixels you have. It is different for photos, reducing the size improves the quality. You should always capture screenshots at the size you will use.

Sent from my iPhone

You could suggest your coworker to make adapted screenshots at the right
size, using for ex. Firefox developper tools or another vers useful tool
called greenshot.

I found the issue and a workaround  for the image issues. Simply add this _NOPROCESS_  to the end of your image name with the underscores. Place this right before the (dot) for your file type. It solved my artefact issues instantly.

Hi all!

I am jumping into this discussion to share that we just released Storyline 360 (Build 3.63.27628.0) which includes changes to how images are handled.

Fixed: We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case. 

Any update on this? I have unfortunately always had to deal with blurring images in Storyline, and it is very noticable when publishing. Is there any way of disabling image compression when publishing?

Hi, Alan.

As Lauren mentioned above, our latest update (Build 3.63.27628.0) comes with improvements in how Storyline handles images.

I recommend updating Storyline 360 to see if it helps what you're experiencing.