Problems with Quiz Review Texting Overlapping

Hi Calvin,

This particular discussion dates back to a bit earlier, so if you're experiencing the same situation we'll want to run through some of the initial troubleshooting steps as you see described earlier in this discussion and taking a look at one of the problematic .story files and what steps you've gone through to experience the behavior. 

If you'd like to share that here, you're welcome to upload using the "Add Attachment" button or you can send along to our Support Engineers using the form here. 

I am new and bought Articulate Storyline 360 a few weeks ago and have been programming ever since.  My drop menu slides look like the one in the original post above when I Review Quiz in Chrome.

Has there been any progress on this?

Additionally, when I print the quiz results both drop menu choices show in the Correct Answer and the Student Answer columns when only the correct answer and the student answer should show respectively.

FYI, moments ago I submitted a case for this and my previous post.

Hi Ron! Thanks for letting me know that you've reached out to the support team as well (01065518). 

It looks like Abel is already taking a look, so I would encourage you to work directly with him.

I'll be sure to follow along as well.

Abel pointed out that the second issue (answers incorrect) is fine.  I see I made a thinking error and I agree that the answers in the report are in fact correct. 

This leaves the first issue; overlapping text. I emailed a screen shot to Abel.

Thanks for keeping me in the loop Ron :)

I've been experiencing  the jumping text issue that Glen reports, using SL 360, and working with courses that were built directly in 360 (never in SL1 or SL2).

Thankfully, Glen's fix works for me, also.  Thanks so much, Glen!

You're welcome! I'm just trying to emulate the Articulate staff, they set the bar pretty high for helpfulness!

You succeeded!

Carol

Thanks Glen :) You're doing a great job!

Much appreciated Glen,

I too was having the issue with Firefox and your remedy resolved the problem. I was at my wits end and had looked into so many other areas (HTML versions, SCORM versions etc.) and your fix despite being 'bizarre' really works!

Alas it worked on 32 Bit Firefox but not 64 bit Firefox and the issue is related to the Shuffling of answers in the quiz screen.

Given that this is the design of the question in the attached image (design.PNG), when no shuffle of answers is selected the feedback works (No_Shuffle.PNG) however when shuffling is enabled then in the problem review image (Issue.PNG) we can see in the feedback that the checked incorrect top two choices in the shuffled question (i.e. Wafers first and Bins second have reverted to their original design positions (i.e. 4th and 5th) and have overlaid on the unchecked shuffled text of the question as it was presented. I have other images demonstrating this relocation of checked incorrect answers back to their design positions while the unchecked ones remain also in these locations. Back to square 1 :-( .

Thanks for including those screenshots, John. I'd like to try and recreate this in a new file, so can you help me with a couple more details?

• What version of Storyline did you use to create this course?
• Does the same thing happen in other browsers besides Firefox?

I am having the same issue with Storyline 360 text overlap when I review the quiz. Has anyone found an answer?

here is a sample capture of the text issue I just posted.

I am using Storyline 2 Update 12: 1705.220

I have not noticed the issue on other browsers than Firefox 64 bit. I have tried Firefox 32 bit, Google Chrome, Safari and IE 10. However as it is a misplacement of text position from random shuffle back to its original design position I am struggling to find a reason why Firefox is susceptible, especially as Storyline 360 supports Firefox.

Glen, What was your fix for the text overlapping in Quiz review. I cannot find an answer. I am using Articulate 360.

LaVon, click on each object that is shifting, and click on Edit States.  One of the states will probably be messed up.  Fix it, and it fixes the issue.  You might need to do it for each object in the list, but once you've done it a time or two, you can fix a screen in about a minute.

Hi Leslie,

I am using 360. The text in the "review quiz" mode is overlapping. I have to have quiz questions in a course. Do you have a solution for this issue? Please help if you can.

Thank you

Sorry, I do not understand. Please be more specific if you can. In what view? Form View? Slide View? This is the first time I have seen this issue.

I am seeing the same issue as LaVon when using SL360 with a matching drop-down question. There are no states that come with the built-in MDDQ, so Glen's state tweak fix (as Carol refers to) cannot be applied.

I think this issue has crept back in again.

LaVon, Use Slide View.  Select the first answer.  Look at the Timeline.  There should be an option next to it that says STATES.  Click on it, then click on Edit States.  Click on each of the 5 states, and see if any of them jump.  If so, adjust its position for that state.  (Sometimes, just clicking on it when the Edit States mode will auto-fix it.).  When you are done with each state of the object, click Done Editing States. Then repeat the process for the next answer.   

I usually find that one state is messed up on some of the answers. 

Alas, I have no idea what will help Catherine.   :-(

The Edit States is disabled. 

Hi everyone! Thanks for chiming in to let us know what's going on. It looks like we're discussing two different issues here, so let me clarify what's happening in each one. 

John, you're having an issue with a Multiple Response question in Storyline 2 in Firefox. My hunch is that your content is defaulting to the HTML5 output. You can check that by looking at the end of the URL--do you see story_html5.html there? Keep in mind that HTML5 is only supported in Google Chrome for Storyline 2.

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LaVon, you're having an issue with a Matching Drop-down interaction in Storyline 360. We've identified this as a bug, and our team is hard at work on a fix. It looks like this bug only affects the HTML5 output--the Flash output works normally. 

For now, you can work around this bug by viewing the Flash output. You can do that by editing the end of the URL to story_flash.html.

I'm really sorry this is plaguing you, and I'll be sure to update this thread as soon as a fix is released.