Process Training
Jun 12, 2019
By
Eva Tiniakou
Hi everyone!
I need to create an eLearning course for the sales process. The goal is to train the sales employees on the different steps of the process (identify opportunity, assessing opportunity, etc.). I am not sure yet how this could look and if we should also offer an online session or a Q&A session in addition to the eLearning.
I would appreciate it a lot if you can:
-Share examples you might have
-Give some advice based on your experience
Thanks a lot in advance!
Eva
2 Replies
Hello Eva,
I think the best approach would be to work with the stakeholders and SMEs to determine the best path for the learner and business. i recently built training on a sales process and my team and I created separate training for each part of the process. This allows us to focus on the particular skill sets for each part in the process.
For our development - we used RISE with Storyline blocks to complete more advanced interactions (mainly scenarios and what would you do if -objection handling).
To give a bit more context, we used a blended learning approach (I like flipped classroom style) and after the learners completed the elearning - it was reinforced with an instructor.
Thank you so much Eric!
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