Question Bank pulls repeat questions and this is not a problem?

When I first heard of the possibility of a question bank, it made total sense to me. I pitched using this to a department for which I build courses and they sent me sixty questions from which to draw fifty at random. (We do not want the questions appearing in the same order for every user) When I tested it, there are so many repeated questions that appear from the draw, it is comical (I saw the same question appear THREE TIMES on subsequent slides). This is DEFINITELY BROKEN and needs to be addressed. On these forums, all I find are posts from Articulate Staff acting like this is not a problem. I cannot fathom a time when I would want to repeat questions from a draw and yet all we get are "add more questions to the pool and hope for the best?"

What am I missing? How has this not been fixed in the last four years? Why does no one else feel this is broken? The only solution I see is to not use it at all. Why is this such a feature of the software (to make question banks) if it simply does not WORK?

Excuse my tone, but I just spent a LOT of time working on something that should work correctly and no one is addressing it. Question banks should not repeat questions on multiple pulls from the same bank....ever...for any reason...and it should not require the user setting up variables on every slide.

17 Replies
Alyssa Gomez

Hi there Jason,

I'm so glad you reached out to us here. This is definitely not the way a question bank should behave, and I'm sorry that this is causing you headaches. I know its frustrating to spend lots of time on something, only to find it's working incorrectly. 

There is a known issue in HTML5 where the questions do not randomize on quiz retry, and the sequence of questions is the same as the prior attempt. It sounds like that's what you're seeing as well. Have you tried testing the Flash version to see if it's working correctly there?

We're tackling this issue now, and I'd like to add your experience to the report. Which version of Storyline are you using? 

Milena Isailov

Hi Alyssa! Here it is...I tried everything: generating for every question one questionbank, also for every question one draw - nothing works, there always questions repeating....I also tried to generate one true/false variable for every question, in order to skip repeating question, but this do not function, because the question, which have to be skiped, is briefly appearing befor the next appears...You can see this in the secon file....

Because I´m supposing, that it is a bug in Articulate Storyline 360, now I´m transforming the file into Storyline 2, which is a amount of work and i´l rather would like to avoid this, cause I´m not definitely sure, if it works in Storyline 2.

Thank you very much for dealing with...

Alyssa Gomez

Hi Melina,

I'm seeing the same thing you're seeing--the questions repeat in both Flash and HTML5. I'd like to have our Support Engineers take a closer look at this, especially since I've never seen this happen in Flash before. I'll share your file with them, and they'll reach out to you directly via email. Look out for an email from Support@Articulate.com!

Alyssa Gomez

Hey, Lance! You definitely shouldn't see the same question appear more than once within a single question draw. 

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.20.16814.0 in the bottom-right corner. 

Also, are you seeing this while previewing in Storyline, or after the content is published?

Ashley Terwilliger-Pollard

Hi Harri,

It depends on how your learners are revisiting the Question draw slide.  If your learners will revisit the draw slide throughout the course, they'll see the same questions presented.

If your learners are redirected to the draw slide from a results slide "Retry" option, that'll reset the slide and the randomization of the questions. 

Let me know if you're running into any other trouble with this! 

Katie Riggio

Hey there, Barbara!

Great move to also open a support case for this! I see you and my teammate, Ronaziel, are knee-deep in troubleshooting as we speak.

You're in excellent hands with our talented team, and I'll follow your case as it progresses. Be sure to reach out if you have any other questions!