Quiz results not registering as Passed/Failed

Hi, Mala.

Thank you for reaching out and sharing the screenshots!

On your results_reporting image, I noticed your reporting is set to Passed/Failed. What that means is that as long as the user completes the course, it will be marked as completed, but with a success status of either Pass or Fail. 

Changing it to either Completed/Incomplete (with no success status) or Passed/Incomplete should give you the reporting you are looking for.

I hope this helps!

Hi Maria,

Appreciate your insight...makes a lot of sense. However, we want the LMS to only record the success status...just need to see if the user has passed or failed. How do we do that?

For instance, in this article, under Christie Pollick's reply, wouldn't that be Option #2? 

https://community.articulate.com/discussions/articulate-storyline/passed-failed-vs-passed-incomplete-reporting

Thanks,

Mala 

Hi, Mala.

That's correct! If you want to see the success status (but Failed should remain "In Progress"), then Passed/Incomplete should be a better option for your scenario. The difference is that with Passed/Failed, the completion status will always be set to completed, regardless of the learner's results. 

Let me know if this works!

Okay, now I completely understand. I'll try this, and let you know if I'm still having problems with LMS reporting. 

Thanks again. 

Hi Maria, 

Surprisingly, that couldn't do it either in Cornerstone. 

Here are the screenshots with the altered reporting conditions. 

Please advise. 

Thank u. 

Hi, Mala.

Thank you for the additional information!

What do you see on the report in Cornerstone? 

Here are a few suggestions:

• Can you remove the trigger to complete the course from your Results slide? Instead, check the "When user completes a quiz" option in the Tracking window. It will still take the Pass\Fail score into consideration. 
• Let's rule out LMS issues by testing it in SCORM Cloud. Check out this step-by-step article!

You mentioned you cannot share the project here, but if you're able to share it privately through a support case, we're happy to take a deeper look and help troubleshoot it.

I'm having the exact same problem except mine is set to SCORM 1.2. I do have a support case open as well. I tried both the Passed/Failed and Completed/Incomplete settings with no change. Having used the same settings for quite awhile why is it now a problem?

Thanks in advance, Scott

Thanks Maria...will try it now. Should I also un-select the "Using triggers to complete course" option in the Tracking window? As in, only check the box in the Tracking tab "When the Learner Completes a Quiz"? 

Hi, Scott. 

Thank you for submitting a support case! Your scenario sounds a little different from Mala's, since you received an LMS error. We'll take a look at your project and get back to you through the case. You should hear from us via e-mail. 

Hi, Mala.

That is correct - let's test it out with only the "When the learner completes a quiz" option selected. 

Let me know what happens!

Sounds good, thanks. I’ll update you in a few days’ time when I get the chance to test again. 

Hi Maria, 

The last option you suggested seems to have worked in one of the modules, but when I attempt to use it in the other modules, they've begun crashing over and over. I tried saving them as different versions (e.g., v8 instead of v7 in my numbering system) but the app is still either crashing or keeps prompting me to specify a tracking option because it hasn't saved my choice in the Tracking tab. I've even sent bug reports in the past 15 minutes. 

What should I do? Should I log a separate ticket for this? 

Thank u. 

We struggled as a team with reporting in CSOD. I finally came up with a solution (see attached file). If this solution still interests you let me know, I'd have to strip out some of the company info before I could share a Storyline file. I won't have time to do this before Christmas.

Hi, Mala.

I'm happy to hear it worked for the first module! As for the crashing/freezing, I'd like to connect you to one of our support engineers so we can see what's going on. 

I went ahead and opened a ticket on your behalf, so you should hear from our team soon via e-mail. 

Maura,

Thank you for sharing this document with the community! I'm sure it will be very helpful to other users of CSOD. 

Hi Maura, Appreciate your sharing this doc with us so I can refer to it!

Hi Maria, Agree with you that it's good to have the reporting solution working. Thank u for that, and for opening the ticket. I'm in contact with one of your support engineers. 

Hi,

The Articulate Support Engineer for that request quickly determined that since I hadn't put in a trigger for Submit Results in the Results slide, the Tracking Option for when the user completes the quiz wouldn't work when I tried to publish...when I inserted that trigger, there's been no problem. 

Fingers crossed all the files work fine in CSOD to capture the right status. 

Hi, Mala.

I'm glad Phil was able to help you!

Please keep us posted and let us know if you need additional help.