Resume option is not working in Success Factors LMS
We have created scorm file in Storyline 360 with 2004 4th Edition, we have given the prompt to resume option.
This course contains total 90 slides, there is issue of stopping the course at Slide 51 and resuming the course after closing the window. The course goes back to slide 7. Whenever we relaunch the course it chooses random slide to resume the course. In some slides we have used hyperlinks to open the files in new window. When we close the pop up window the entire browser tabs gets closed and after resuming, instead of showing the same slide it is moving to other slide.
We discussed with LMS team but could not troubleshoot this.
Requesting you to check and help us on this.