We have created scorm file in Storyline 360 with 2004 4th Edition, we have given the prompt to resume option.
This course contains total 90 slides, there is issue of stopping the course at Slide 51 and resuming the course after closing the window. The course goes back to slide 7. Whenever we relaunch the course it chooses random slide to resume the course. In some slides we have used hyperlinks to open the files in new window. When we close the pop up window the entire browser tabs gets closed and after resuming, instead of showing the same slide it is moving to other slide.
We discussed with LMS team but could not troubleshoot this.
What browser(s) are you using to view the course? Also, are you comfortable with sharing the .story file for testing? That way, I can publish the course on my end and troubleshoot it in SCORM Cloud–a free, industry-standard testing LMS tool!
Actually I tested the scorm package in internal LMS and SCORM CLOUD and it is working fine from our end. But our clients are checking the package in Success Factors LMS in both the browsers IE and Chrome. In some time they are facing that issue in Success Factors LMS.
Thanks for sharing that additional information! If it's working well in your internal LMS and SCORM Cloud, it looks like the issue may be with Success Factors. It may be a good idea to follow up with them on the publishing/reporting options to ensure you're selecting the right choices.
If you're still running into issues afterward, connect with a support engineer, and we'll try to help troubleshoot your file from our end!
Hi there, I am having a similar situation with modules I created for our client. What would be best output to use for publishing the modules? I have now tested both Scorm 1.2 and 2004 4th edition. But still have the same issue.
Reduce the number of slides until the resume feature works as expected. The limit will vary, depending on a variety of factors. You'll need to test your content in your LMS to verify.
Disable the resume feature in Storyline.
Republish your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.
You can also try testing the course in a different environment, such as SCORM Cloud, as the issue may be specific to Success Factors and worth reaching out to them to share any helpful insight!
Thanks for the response and tips. Reduction of the number of slides was not possible. But It worked with Scorm 2004 4th edition and disabling the resume feature.
Hello Santhosh, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your published project.
Can you share the troubleshooting that you've done so far? Specifically, republishing your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.
9 Replies
Hello, Krishna. Happy to help you investigate!
What browser(s) are you using to view the course? Also, are you comfortable with sharing the .story file for testing? That way, I can publish the course on my end and troubleshoot it in SCORM Cloud–a free, industry-standard testing LMS tool!
Hii Katie,
Actually I tested the scorm package in internal LMS and SCORM CLOUD and it is working fine from our end. But our clients are checking the package in Success Factors LMS in both the browsers IE and Chrome. In some time they are facing that issue in Success Factors LMS.
Hi Krishna,
Thanks for sharing that additional information! If it's working well in your internal LMS and SCORM Cloud, it looks like the issue may be with Success Factors. It may be a good idea to follow up with them on the publishing/reporting options to ensure you're selecting the right choices.
If you're still running into issues afterward, connect with a support engineer, and we'll try to help troubleshoot your file from our end!
Hi there, were you able to resolve your resume issue with success factors? I think we might have a similar issue.
Hi there, I am having a similar situation with modules I created for our client. What would be best output to use for publishing the modules? I have now tested both Scorm 1.2 and 2004 4th edition. But still have the same issue.
Hi Frank,
A few other tips to try are shared in this article below if you're running into suspend data issues.
Storyline: Exceeding SCORM Suspend Data Limits
You can also try testing the course in a different environment, such as SCORM Cloud, as the issue may be specific to Success Factors and worth reaching out to them to share any helpful insight!
Thanks for the response and tips. Reduction of the number of slides was not possible. But It worked with Scorm 2004 4th edition and disabling the resume feature.
Hi, The above mentioned issue still not resolved at our end, but our client needs resume option. we cant skit that. Any other possibilities for this?
Hello Santhosh, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your published project.
Can you share the troubleshooting that you've done so far? Specifically, republishing your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.