Resume Prompt Issue
Feb 20, 2018
By
Ken Angeles
Hello Heroes,
Need some assistance on troubleshooting our issue. For some reason, the "Resume Prompt" is not working on one course we currently developed once published in LMS. Resume on restart is set to "Prompt to resume" and checked ignore Flash cookie. It automatically goes back to the beginning once restarted.
Also, note that other courses published in the same LMS (with the same settings as above) are working perfectly fine.
Thank you in advance.
3 Replies
Hi Ken
are you publishing to Scorm 1.2 or Scorm 2004 - if 1.2 could you be hitting the suspend data limit?
Can you share the .story file
Hello Wendy,
It is published to SCORM 2004. We are currently using SL 2 and our LMS is Cornerstone.
Tried it both for Flash and HTML 5 on IE, Chrome, and Firefox.
Due to company policy, I am unable to share the .story file.
Hi Ken,
Thanks for sharing those details. As a next step, I would test the output in SCORM Cloud. If the same problem happens there, then we know there's something wrong with your Storyline file.
If the prompt to resume works correctly in SCORM Cloud, then I would say the problem is related to Cornerstone.
Let us know what you find from your testing!
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