Resume state on a slide that only has a video on it

Hi

Thanks. Unfortunately it really is about them exiting the course rather than moving onto another slide. I need it to resume at the point in the video where the learner exited the course when they log in again.

We are going back to the right slide but not to the right point in the video timeline.

Leanne 

Hi Leanne! 

You mention logging in. Is this controlled by your LMS? There is a caveat in our documentation for LMS Resume:

If you choose Prompt to resume or Always resume, and if you'll be hosting your content in an LMS, do one of the following:

• If your LMS supports bookmarking, mark the box labeled When running in LMS, ignore Flash cookie. The LMS will control resume behavior in this scenario.
• If your LMS doesn't support bookmarking, uncheck When running in LMS, ignore Flash cookie. A Flash cookie on learners' computers will control resume behavior in this scenario.

The Resume feature in Articulate Storyline controls how learners will experience your course if it's viewed more than once. See this tutorial for details.

Greetings,

Late to the party.

StoryLine 360 does not have that tick box. How does one accomplish that in 360?

Thanks,

--Allen

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Hello Allen, 

We no longer use/need that feature in SL360, so it was removed. You'll be able to just choose the resume setting and go from there.

If you've got a course that isn't behaving as expected in your LMS, we'd want to take a look at it, and know if you were also able to give it a test within the SCORM Cloud environment which is an industry standard for LMS testing. 

Hello,

I published the SL project to our LMS. It appeared to work at first. However, I found that more than about 30 seconds into the video when stopping then resuming it simply sits there with the "I'm loading" icon spinning ad infinitum. Any hints on getting it to resume in a timely manner?

Thanks much,

--Allen

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Thanks for the details Allen. Based on how content is pre-loaded, that seems like it should load as expected.

Storyline preloads published content in a specific order to make playback of your courses as smooth as possible. See this article for details.

Were you able to test within SCORM Cloud to see if you could replicate the behavior, if so please share with our team here so that we can take a look.

Leslie,

Thanks for the suggestions.

I did several tests in SCORM Cloud and discovered a pattern. Rather than being tied to play length as I first thought, it appears that when I close the lightbox in which the video plays then the player window, when I return all is well. But when I simply close the player window, then the video playback hangs upon return. The lightbox doesn't fully open and I can't close it so I close the player window. Resuming after that starts from the beginning.

That said, I'll submit the support ticket as you suggested.

Thanks again for your help,

--Allen

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Thanks Allen - please feel free to share the case number when you get that submitted. I'd love to follow along.

Leslie,

01044489

Thanks again,

--Allen

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Thanks for sharing Allen - you should be hearing from someone soon and I will follow along as well :)

Hi Allen - I popped in to check on your case this morning and it looks like you are continuing to work with Wilbert.

Leslie,

Thank you for checking in. Yes, Wilbert and I are still working on it. He has gotten the test course to operate w/o hanging on SCORM Cloud. However, oddly, it still experiences hanging on Review 360. The other issue is that the video now starts from the beginning regardless.

--Allen

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Hi Leslie,

I am too facing a similar issue.

Hello Diana and welcome to E-Learning Heroes :)

Sorry to hear that you've run into this issue as well.

• What version of the software are you utilizing?
• Did you verify that you had your resume settings as shared above?
• Are you able to replicate the behavior in SCORM Cloud? 

If you need us to take a look, please feel free to share your .story file for us to take a look.

Hello, 

I'm experiencing the same issue, we have several courses that are single slide videos. They've been published as "prompt to resume" however they do not resume when the user comes back. Has this been resolved. 

Thank you!

Hello Maria,

Sorry to hear that you've run into an issue with resuming your course as well.

Can you share a bit ore information:

• What version of the software are you utilizing?
• Are you able to replicate the behavior in SCORM Cloud? 

I have been trying to get around this same issue (not resuming video at the previsous exit point) for some time.  I really don't want to breakup my video file into short vignettes and place each onto a separate slide to  simulate resuming video.  So I thought to try Leslie's suggestion.

@Leslie -  I built a short course with SL3  (3 slides: intro slide, video on a slide, closing slide), published it for SCORM1.2 with the restart parameter set to 'Prompt to Resume'. Uploaded the course to SCORM Cloud, launched the course, stop the 30-second vdeo at the 10 second point, exited the course. I relaunched the course, answered the prompt to resume - the video started from the beginning instead of where I had left off.  

This leads to me ask - does SL3 acutally communicate bookmarking to the LMS? 

Hi BJ,

I published your file for Web and LMS to test it in a couple different environments. Both times I could get the video to continue where it left off if I had jumped to the next slide or closed out the browser window. 

Here's my SCORM Cloud link for you to test and here's a video of my web published output too. Both behaved the same.  I was testing using the latest version of Chrome. Can you test my SCORM Cloud link and let me know what you see. 

Hi Ashley,

YES, your published output DOES resume video at the last stop point as oppose to mine (Here is my SCORM Cloud link)! I am super excited because I need to create several video based courses -- there is hope for me!

Your result leads me to believe  I may not have published it correctly for SCORM. But what could that be? As you can see from the .story file I've uploaded here, the publishing settings are for SCORM 1.2, HTML5/Flash, Prompt to Resume. What else am I missing? 

(I have SL3)

Hello,

Is that behavior different between SL3 and SL360? I've never been able to get a video to pick up where it left off in SL360.

--Allen

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Hi BJ,

Can you check what update of Storyline 3 you're using? I published with Storyline 3 Update 3. 

Storyline 360 and Storyline 3 should behave the same, so I'd be curious to know that. 

Ashley,

I have 360 v3.13.15006.0.

--Allen

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Hi Ashley,

I have SL3, Update 3  (3.3.15007.0). 

So odd that we are on the same, and it keeps happening. I'm sorry this has continued to be hard to figure it out. 😕

Allen, can I get a look at one of your files to test it out? I'd love to see how that one works and we can narrow it down further.