Resume state on a slide that only has a video on it

Jan 29, 2016

Hi All


I have a very short course that in essence has a intro slide, a slide with a video that automatically starts with the slide timeline and a closing slide. 

I am experiencing an issue with the resume saved state for the slide with the video on it. We want the slide to resume at the point within the video where the person exited - hence the resume saved state. However when you resume it is restarting the video rather than going to the point on the video timeline where they exited the course. 

Any ideas on what i might be doing wrong or what else I can try?



67 Replies
Leanne Falconer


Thanks. Unfortunately it really is about them exiting the course rather than moving onto another slide. I need it to resume at the point in the video where the learner exited the course when they log in again.

We are going back to the right slide but not to the right point in the video timeline.


Leslie McKerchie

Hi Leanne! 

You mention logging in. Is this controlled by your LMS? There is a caveat in our documentation for LMS Resume:

If you choose Prompt to resume or Always resume, and if you'll be hosting your content in an LMS, do one of the following:

  • If your LMS supports bookmarking, mark the box labeled When running in LMS, ignore Flash cookie. The LMS will control resume behavior in this scenario.
  • If your LMS doesn't support bookmarking, uncheck When running in LMS, ignore Flash cookie. A Flash cookie on learners' computers will control resume behavior in this scenario.

The Resume feature in Articulate Storyline controls how learners will experience your course if it's viewed more than once. See this tutorial for details.


Leslie McKerchie

Hello Allen, 

We no longer use/need that feature in SL360, so it was removed. You'll be able to just choose the resume setting and go from there.

If you've got a course that isn't behaving as expected in your LMS, we'd want to take a look at it, and know if you were also able to give it a test within the SCORM Cloud environment which is an industry standard for LMS testing. 

Allen Way


I published the SL project to our LMS. It appeared to work at first. However, I found that more than about 30 seconds into the video when stopping then resuming it simply sits there with the "I'm loading" icon spinning ad infinitum. Any hints on getting it to resume in a timely manner?

Thanks much,



Leslie McKerchie

Thanks for the details Allen. Based on how content is pre-loaded, that seems like it should load as expected.

Storyline preloads published content in a specific order to make playback of your courses as smooth as possible. See this article for details.

Were you able to test within SCORM Cloud to see if you could replicate the behavior, if so please share with our team here so that we can take a look.

Allen Way


Thanks for the suggestions.

I did several tests in SCORM Cloud and discovered a pattern. Rather than being tied to play length as I first thought, it appears that when I close the lightbox in which the video plays then the player window, when I return all is well. But when I simply close the player window, then the video playback hangs upon return. The lightbox doesn't fully open and I can't close it so I close the player window. Resuming after that starts from the beginning.

That said, I'll submit the support ticket as you suggested.

Thanks again for your help,



Allen Way


Thank you for checking in. Yes, Wilbert and I are still working on it. He has gotten the test course to operate w/o hanging on SCORM Cloud. However, oddly, it still experiences hanging on Review 360. The other issue is that the video now starts from the beginning regardless.



Leslie McKerchie

Hello Diana and welcome to E-Learning Heroes :)

Sorry to hear that you've run into this issue as well.

  • What version of the software are you utilizing?
  • Did you verify that you had your resume settings as shared above?
  • Are you able to replicate the behavior in SCORM Cloud

If you need us to take a look, please feel free to share your .story file for us to take a look.

Leslie McKerchie

Hello Maria,

Sorry to hear that you've run into an issue with resuming your course as well.

Can you share a bit ore information:

  • What version of the software are you utilizing?
  • Are you able to replicate the behavior in SCORM Cloud

If you need us to take a look, please feel free to share your .story file for us to take a look. If you cannot share here in the forums, please share here privately.

BJ Wang

I have been trying to get around this same issue (not resuming video at the previsous exit point) for some time.  I really don't want to breakup my video file into short vignettes and place each onto a separate slide to  simulate resuming video.  So I thought to try Leslie's suggestion.

@Leslie -  I built a short course with SL3  (3 slides: intro slide, video on a slide, closing slide), published it for SCORM1.2 with the restart parameter set to 'Prompt to Resume'. Uploaded the course to SCORM Cloud, launched the course, stop the 30-second vdeo at the 10 second point, exited the course. I relaunched the course, answered the prompt to resume - the video started from the beginning instead of where I had left off.  

This leads to me ask - does SL3 acutally communicate bookmarking to the LMS? 

Ashley Terwilliger-Pollard

Hi BJ,

I published your file for Web and LMS to test it in a couple different environments. Both times I could get the video to continue where it left off if I had jumped to the next slide or closed out the browser window. 

Here's my SCORM Cloud link for you to test and here's a video of my web published output too. Both behaved the same.  I was testing using the latest version of Chrome. Can you test my SCORM Cloud link and let me know what you see. 

BJ Wang

Hi Ashley,

YES, your published output DOES resume video at the last stop point as oppose to mine (Here is my SCORM Cloud link)! I am super excited because I need to create several video based courses -- there is hope for me!

Your result leads me to believe  I may not have published it correctly for SCORM. But what could that be? As you can see from the .story file I've uploaded here, the publishing settings are for SCORM 1.2, HTML5/Flash, Prompt to Resume. What else am I missing? 

(I have SL3)