The behavior that you are encountering is a known issue and below are the possible reasons:
Windows group policy is blocking untrusted fonts.
The font downloading setting is disabled in Internet Explorer
Fortunately, you may check this helpful article to fix these font issues. There's also an existing discussion that might help you.
In case the given workarounds didn't work, I encourage you to raise a support case on this link so that Customer Support Engineers will help you in the right direction for more troubleshooting!
1 Reply
Hi Marli,
The behavior that you are encountering is a known issue and below are the possible reasons:
Fortunately, you may check this helpful article to fix these font issues. There's also an existing discussion that might help you.
In case the given workarounds didn't work, I encourage you to raise a support case on this link so that Customer Support Engineers will help you in the right direction for more troubleshooting!
Let me know if you need more help.
Regards,
Khrystal
This discussion is closed. You can start a new discussion or contact Articulate Support.