Right-click trigger not working in published Story,

Jun 28, 2012

I use right-click in my software simulations. When I test it in preview mode it works correctly. When the Story is published  the right-click option doesn't  always work. I can't see  any real pattern in when it works and when it doesn't.

Is there some combination of Flash/Browser that is required or some publishing settings for the right-click trigger to work reliably?

58 Replies
Angelika Ohme

Hey guys,

my problem is similar to those above: I have a right click included in a simulation. In the preview, it works fine. Being published to my local hard drive, it does not work. Unfortunately, we neither have an LMS nor do we have the possibility to publish the course to a server. Our customers get the courses via USB and cannot use a serve either.

Is there any possibility to make this right click work without having a server, an LMS or anything like that?



Raza Ahmad

Hi Ashley,

I've been trying to use Tempshare to upload and test my Storyline output for a few days now. Every time I drag my zipped file into the Tempshare box, it is simply downloaded and placed in the Downloads folder on my computer. Any ideas on why the website is not allowing me to upload the file to the server?


Ashley Terwilliger-Pollard

Hi Raza,

What browser are you using to try to upload to Tempshare? I haven't seen that type of behavior before within Tempshare - but I'd look at trying different browsers and to see if you have any browser restrictions that are causing this behavior. I typically use Chrome and Firefox and haven't run into that set up when trying to upload files. 

Raza Ahmad

Hi Ashley,

I've been using Google Chrome and Internet Explorer, and this behavior is replicated on both. I have also asked the IT department at my office to look into this issue since I suspect it may have something to do with my browser settings. I should hopefully find a solution soon. If not, I will share a screencast of the issue with you.

Ashley Terwilliger-Pollard

Hi Nicole, 

You may find that right-click triggers aren't currently working in Flash output.

We're investigating this issue and will post additional information here as it becomes available.

In the meantime, we recommend viewing the HTML5 version of your course if right-click triggers are required. You can force the HTML5 output to launch by default by linking directly to the story_html5.html file in your published output (rather than the story.html file). The CD publish will only be Flash output - so that method won't work if you need to publish for CD. 

Ashley Terwilliger-Pollard

Hi Lee,

This issue is still with our QA team for review so I don't have an update to share at this time. Does the LMS you're uploading it to support HTML5 content? What browser are you viewing the content in? 

If you'd like to connect with our Support engineers we can discuss reverting to update 4 with you in regards to the right click triggers.

Ashley Terwilliger-Pollard

Hi Robert,

Thanks for reaching out here - are you viewing the content within one of the supported HTML5 browsers? I would want to confirm that element first, as I know the documented fix was noted for Flash output here but I hadn't seen indication that it didn't work in HTML5. Also, it's worth noting the fix mentioned only was associated with the base layer, the right click option still does not work on the slide layers. 

Ryan Passey

I'm having this issue too, but in preview mode.  Is there any solution to this yet?  I'll change a hotspot to regular (left) click to show the next page, preview, and it works.  Then I change it back to "When the user right clicks" and preview, and it goes no where.  Again, it's a software simulation, so it would be great if we could figure this out.  Thanks.

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