SCORM / LMS issues - Are we being fobbed off??

Hi All

I hope somone can give me a couple of pointers.

I have produced a simple quiz using Articulate Storyline, which fulfills an important element of our compliance training. The quiz is  hosted on our LMS (Kallidus) and we have been having some issues. The quiz is designed so that people can attempt it as many times as they need until they achieve a pass mark.  The package is currently SCORM 2004 2nd edition. 

We are finding that when users fail and then attempt to retry the quiz they cannot get access - unless our LMS management team clear their results from the LMS.  This has an impact on workload, learner engagement but also we cannot see how many times users are attempting the course.

Initially the LMS provider said that the quiz was corrupted, but subsequent uploads soon proved that it wasnt.

The LMS provider are now saying that the issue is SCORM 2004 based and it is to do with the LMS losing contact with the users computer.  Apparently it is a common problem with SCORM 2004?  oddly, this problem did not emerge immediately, it took a few weeks for it to appear.

We have been reccomended to change the package to Scorm 1.2 or AICC -this seems ridiculous and is think will be a limitation gor what we need to do in the very near future.

Can anyone shed any light on this, are we being fobbed off by the LMS provider?  Or is it a genuine known problem??

Thanks in advance for your ideas!

Best regards


3 Replies
Ashley Terwilliger-Pollard

Hi Evan,

It sounds unusual - when the user tries to go back to the course do they receive any type of message about it already being completed? Typically, an LMS will consider a course in review mode once you've reached the completion requirement and then the resume behavior may function a bit differently but I don't think I've heard of it just locking out the course. 

As you said, using Scorm 1.2 may have some limitations with data and resuming anyway. 

If you wanted to confirm that it was an LMS specific issue, I'd suggest testing out at SCORM Cloud which is an industry standard testing site for SCORM Content to see if the behavior persists. 

Evan Flockhart

Thanks Ashley

I have just tried SCORM cloud and cannot replicate the issue no matter how hard I try to break it, including disconnecting from the cloud whilst submitting. 

I'm wondering if it could be a LMS related suspend data issue?

I think I will go back to the LMS provider!

Best Regards