I just purchased Storyline today I had this issue with the trail version but I ignored it since it didn't seem to affect the app functionality. I was hoping that once I purchased and activated it would go away. It didn't and I was wondering if anyone else has experienced this issue.
When I launch the SL application I get this script error (see attached).
I still have the problem too. I had opened a support ticket, but eventually the process just got too complex for me to be able to do in my available time at work, so I never found a resolution. :(
I didn't have this problem until today, when I updated to Storyline Update 2 (1.02.02)... and there's the error. Really frustrating, and apparently no action on Articulate's part.
Did all that... everything (Storyline program and project files) is on my C: drive, always. Running Windows 7 Ultimate 64-bit.
Uninstalled Storyline. Made sure that .NET 3.5.1 was enabled. Uninstalled Flash according to the instructions. Installed current Flash (same as I had before, but whatever). Restarted. Re-installed Storyline Update 2. Restarted. Same issue. Script errors (two popup windows) on startup, and then no online content for "Learning Storyline" or "Free downloads and templates"... so I guess I'm not getting the same product everyone else is getting in terms of templates, learning support, etc.
I don't know that this is an "erratic behavior" ... instead it seems it is a problem with the way you are implementing web content/feeds within the Storyline application. It was working before Update 2, but now it is not. So something in Update 2 "broke".
When I paste that into my MS Internet Explorer 9 (9.0.8112.16421) address bar, I get the same, failed load... a blank content tab for "Learning Storyline" and a blank content tab for "Free downloads and templates".
When I paste the same URL into (the most current versions of) Firefox, Chrome or Safari, I get the two tabs with the content you would expect to be there.
So is it an IE9 setting I need to change? Because clearly it is not "erratic hard drive behavior"... it's a problem with IE9.
Hi Jon, I've so far been unable to reproduce the problem you're seeing using the same version of WIndows and the same build of IE.
Could you please try the following links in IE 9 and let us know what sort of errors or warnings you see for each? Screen shots or screencast is fine too.
If you see a "Only secure content is displayed" message, please click "Show all content".
Adam, 1-4 didn't work. Here's a screenshot of that result... basically, just the two tabs, empty.
#5 worked... to a point... each of the two tabs had thumbnails of videos, etc. Clicking on the thumbnails brought up pages that didn't load much beyond background colors. But maybe that was okay, for the purposes of your test...
Kristin, even these examples (1 through 4) do not work in compatibility view for me... they're still broken. Hoping Articulate can fix this and overcome the reliance on a specific setup of IE which eludes me.
I've just pushed a change that will hopefully improve the Storyline launch experience. Could you please reload Storyline and press F5 to make sure you have loaded the latest content?
Adam, no change for me. Still get the same script error. I actually get it twice during launch and can click either Yes or No but it seems to make no difference.
It worked for me, but it took some trial and error...
Here's what worked for me:
Launch Storyline
Let the two error messages appear, clicking Yes or No to them (either one, it doesn't matter).
THEN, use F5 (with today's keyboards, make sure that Function Lock is on or hold down the key that makes your function keys function as function keys while pressing the F5 key)
... and that works.
Clearing the cache in IE by itself (before and/or separate from Storyline) didn't seem to affect/solve the Storyline problem. I needed to use F5 after the script error messages appear.
58 Replies
I still have the problem too. I had opened a support ticket, but eventually the process just got too complex for me to be able to do in my available time at work, so I never found a resolution. :(
I didn't have this problem until today, when I updated to Storyline Update 2 (1.02.02)... and there's the error. Really frustrating, and apparently no action on Articulate's part.
Really sorry to hear about the trouble, Jon. First, please make sure that your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
If Storyline continues to perform erratically on your local hard drive, a simple repair may resolve the issue.
If you're still experiencing the issue, please follow the incremental steps outlined here.
Let us know if it helps. Thanks, Jon!
Did all that... everything (Storyline program and project files) is on my C: drive, always. Running Windows 7 Ultimate 64-bit.
Uninstalled Storyline. Made sure that .NET 3.5.1 was enabled. Uninstalled Flash according to the instructions. Installed current Flash (same as I had before, but whatever). Restarted. Re-installed Storyline Update 2. Restarted. Same issue. Script errors (two popup windows) on startup, and then no online content for "Learning Storyline" or "Free downloads and templates"... so I guess I'm not getting the same product everyone else is getting in terms of templates, learning support, etc.
I don't know that this is an "erratic behavior" ... instead it seems it is a problem with the way you are implementing web content/feeds within the Storyline application. It was working before Update 2, but now it is not. So something in Update 2 "broke".
So the script error is reported for the following URL:
http://articulate.storyline.s3.amazonaws.com/startpage/1.0.12/en/startpage.html
When I paste that into my MS Internet Explorer 9 (9.0.8112.16421) address bar, I get the same, failed load... a blank content tab for "Learning Storyline" and a blank content tab for "Free downloads and templates".
When I paste the same URL into (the most current versions of) Firefox, Chrome or Safari, I get the two tabs with the content you would expect to be there.
So is it an IE9 setting I need to change? Because clearly it is not "erratic hard drive behavior"... it's a problem with IE9.
Thanks for the information you provided, Jon. We're taking a closer look into exactly what's going on now. I'll check back in shortly...
Hi Jon, I've so far been unable to reproduce the problem you're seeing using the same version of WIndows and the same build of IE.
Could you please try the following links in IE 9 and let us know what sort of errors or warnings you see for each? Screen shots or screencast is fine too.
If you see a "Only secure content is displayed" message, please click "Show all content".
https://dl.dropbox.com/u/120667556/Storyline/1.html
https://dl.dropbox.com/u/120667556/Storyline/2.html
https://dl.dropbox.com/u/120667556/Storyline/3.html
https://dl.dropbox.com/u/120667556/Storyline/4.html
https://dl.dropbox.com/u/120667556/Storyline/5.html
Thanks for helping us track down this bug.
Adam, 1-4 didn't work. Here's a screenshot of that result... basically, just the two tabs, empty.
#5 worked... to a point... each of the two tabs had thumbnails of videos, etc. Clicking on the thumbnails brought up pages that didn't load much beyond background colors. But maybe that was okay, for the purposes of your test...
Hope that helps.
I have the exact same version of IE9, and the same problem. #5 also is the only one that loads for me...with the same results.
I had a support ticket open for this, and we did quite a few things before the steps got way too complicated and I gave up (sorry!)
I also have issue with the articulate website on IE9...tries to run in compatibility view. Do you have the same problem Jon?
I get the same results as Jon. 1-4 shows https://dl.dropbox.com/u/120667556/Storyline/5.html loads ok after clicking "show all content"
For what it's worth, I get script errors launching SL using IE8.
And none of Adam's examples open for me.
Kristin, even these examples (1 through 4) do not work in compatibility view for me... they're still broken. Hoping Articulate can fix this and overcome the reliance on a specific setup of IE which eludes me.
Thanks everyone for your feedback.
I've just pushed a change that will hopefully improve the Storyline launch experience. Could you please reload Storyline and press F5 to make sure you have loaded the latest content?
Adam
Adam, no change for me. Still get the same script error. I actually get it twice during launch and can click either Yes or No but it seems to make no difference.
Adam. It works for me!
Brent - Try clearing your cache in IE first maybe that will help.
Thanks for your help Adam.
-Mark
I'm thrilled to hear it works Mark!
Brett, I'll do some more checking into IE8. I was debugging against IE9 for the others. What version of Windows are you running?
Adam, Good ole XP with IE8.
Just tried it after clearing IE cache. Still get the error messages.
Eeeee!!!! It worked!!!!!!
THANK YOU SO MUCH Adam! That's been driving me bananas for months!!
Glad to hear it Kristin!
Brett, can you try this in IE8/WinXP and let me know your results?
https://dl.dropbox.com/u/120667556/Storyline/6.html
And Brett, if you get this message, click "No."
Hi Adam,
Still no luck. Here's what I get.
I wouldn't rule out some sort of security setting on my end as IT/Security Admin have blocked sites before.
It worked for me, but it took some trial and error...
Here's what worked for me:
... and that works.
Clearing the cache in IE by itself (before and/or separate from Storyline) didn't seem to affect/solve the Storyline problem. I needed to use F5 after the script error messages appear.
Thanks, Adam!
Awesome, it worked!
Thanks everyone!
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