script error on SL application launch

Jun 05, 2012

I just purchased Storyline today I had this issue with the trail version but I ignored it since it didn't seem to affect the app functionality. I was hoping that once I purchased and activated it would go away. It didn't and I was wondering if anyone else has experienced this issue.

When I launch the SL application I get this script error (see attached).

Thanks,

Mark

storyline-error.jpg

58 Replies

Kristin Savko

over 10 years ago11/22/13 at 9:45 am (UTC)

Hey Adam- The same thing happens now with Replay! Bummer!!

Justin Grenier
Staff

over 10 years ago11/22/13 at 10:46 am (UTC)

Thanks for the heads-up, Kristin.

I'm not sure that Adam is still subscribed to this thread, so I'll ping him and see if he can apply the Storyline "fix" to Replay. We'll keep you posted.

Thanks again!

Fallon Dobson

over 10 years ago12/17/13 at 1:30 pm (UTC)

Hi Kristin,

I was unable to reproduce the replay start page error. Is it still happening? What version of Windows and Internet Explorer are you using?

Thanks,

Fallon

over 9 years ago01/13/15 at 11:28 pm (UTC)

I am having the same issue with my Storyline 1. I run Windows 7 on my Mac. IE is my default browser.

Screen_Shot_2015-01-13_at_11.58.13_AM.png

Mary McGivern

over 9 years ago01/13/15 at 11:29 pm (UTC)

I ran Storyline 1 successfully for six months before this issue started.

Mary McGivern

over 9 years ago01/13/15 at 11:46 pm (UTC)

I applied F5 after the script errors displayed twice. Then I quit Storyline and repeated the process. It finally seemed to clear all the errors.

Ashley Terwilliger-Pollard
Staff

over 9 years ago01/14/15 at 4:31 pm (UTC)

Hi Mary,

It sounds like you're back to normal - but please also confirm that you're using the latest update of Storyline 1, Update 8 available here. Also if this behavior persists, please go through the repair steps.