Scroll panel bar not working in HTML5 version

Hi everyone,

Has anyone had trouble with scroll panel bars not working in the HTML5 versions of courses? The bar can't be moved up or down (it nudges very slightly, but that's it), therefore the learner can't scroll through the content.

I had this issue only in Internet Explorer, and someone else I'm working with had the issue only in Firefox.

I searched through the forums and found similar problems, but I think the problem only occurred in layers. For me, this issue occurs on the base layer as well.

Anyone found a solution?

13 Replies
Rachel Ingram

I understand FF and IE aren't supported browsers. Unfortunately, we don't have a lot of control over which browser the learner will choose for this series of modules, so I was wondering if anyone in the community had a workaround for this particular issue. So far, I've just been avoiding scroll bars whenever possible.

Dan Epstein

Thanks, Ashley. I did try running my HTML5 version course in Chrome 54 (just updated a moment ago) and it doesn't like scroll bars, either. I haven't tested on an actual device, though. I've encountered other issues with the HTML5 version of my course, but I'm posting in a separate discussion so as not to get this one off track.

Ashley Terwilliger

Hi Dan,

It sounds like something we'd want to take a look at and I'd also want to confirm that you were testing the HTML5 output by uploading to the intended environment vs. testing it locally as we know that testing published content locally can cause you to encounter security restrictions and other odd behavior. 

Dan Epstein

I am testing it locally. The intended environment won't necessarily be an LMS. As for security restrictions, I thought these applied to the issue of playing Flash versions locally. I followed the instructions you all had posted on that issue and I can run Flash versions locally with no trouble at all.

Ashley Terwilliger

Hi Dan,

We still never recommend testing the output locally, and the Flash issue is connected to security restrictions but the general playback has been known to not work correctly when viewed locally. By intended environment I mean how ever you have chosen to publish - so if you've published for web, upload it to a web server and test, or if for LMS, upload it to your LMS or a testing one like SCORM Cloud.