Scrolling Panel Issues still plaguing HTML5 in SL2

Dec 17, 2014

Hello all,

so I am using Storyline 2 Update 3 and have a couple of projects I am working on that require the built in glossary and scroll panels within almost every slide. When I publish for html5 I cannot scroll in the Glossary's definition box or in any of the scroll panels I have built into the slides. This is the case for viewing the story_html5 on both my pc (Firefox browser) and when viewing on the iPad (iOS 8.1).

In Firefox the scroll bar will show within the panel but does not move at all. On the iPad (iOS 8.1) it is not seen (I understand that is normal) but no amount of 2 finger ninja scrolling will make it move. Its almost as if it doesn't exist. The glossary definition box is also a problem on the iPad.

Note: I have tested it on two different iPads with two different iOS versions, (iOS 5.1 & iOS 8.1)

Is there any solution to this problem yet and if not is one being worked on?

Thanks,

~Wes

32 Replies

almost 7 years ago07/06/17 at 5:55 pm (UTC)

Hi Leslie,

We still haven't figured a workaround so far... other than publishing it with Storyline 360... but we don't think our client is ready to make the jump. Everything is working fine with Storyline 360.

We will continue to test some things with our Storyline 2 in the meantime.

Leslie McKerchie
Staff

almost 7 years ago07/06/17 at 6:29 pm (UTC)

Thanks for the update Cynthia.

Erin Flage

almost 7 years ago07/12/17 at 3:24 pm (UTC)

Following. I am having the same issue with scrolling panels not working in HTML5 on layers (they work fine on base layers).

I will echo the frustration of others. I often need to use scrolling panels for feedback layers and to know find out that essentially that's broken on any HTML5 output is pretty frustrating.

Why is that not better documented in the differences between output article?

Erin Flage

almost 7 years ago07/12/17 at 3:46 pm (UTC)

I wanted to share that this is a workaround that has worked for me (simpler than moving all of my feedback layers to separate slides). It came from Upside Learning's reply to the a similar discussion.

Edit ..\mobile\player.css file. After line number 1110 add visibility: hidden;

Ashley Terwilliger-Pollard
Staff

almost 7 years ago07/13/17 at 4:03 pm (UTC)

Thanks Erin for sharing that workaround. As Leslie mentioned, it was reported to our team, and wecontinue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.

I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress.

The comparison chart you referenced is for overall features that work or not in each output, and not specific to reported bugs.

Sijo Antony

over 6 years ago12/09/17 at 11:11 am (UTC)

We used to copy paste the working one and replace it with the scrollbars that do not work. However, today, for a POC delivery I was breaking my head because nothing I did was solving the issue. Finally, I figured a workaround!!

Scroll bars do have issues when they are placed in a layer, but only if the 'prevent the user from clicking on the base layer' option is enabled. If you unselect this option, it works fine. It is working in my file, if you can spare a bit of time try this.