Feb 04, 2020

Hi all,

Has anyone else had issues with IE11 not letting them drag the seekbar? It's been fine  previously, but over the last week, we've found that we can't now drag the seekbar on a video slide. Fair enough, it may be that it's a good thing that users are made to see the whole video, but, they can't scroll backwards either...  viewing the same file in Chrome, or in Articulate Review, both work perfectly, so it does seem to me to an IE11 issue. 

Any advice appreciated. Thanks. 


15 Replies
Leslie McKerchie

Hi Paul,

Our team is looking into a new issue where the seekbar and other player controls are not working as expected when viewing the course in Internet Explorer 11.

Do you have the seekbar disabled or another custom player setting for the first slide of your course?

The workaround listed at this time is to enable the seekbar on all slides and/or use default player settings for the entire course.

Paul Williams

Seekbar for the course is disabled, as there's a test, and it's on the video slide only as a custom setting. Would you know which other controls are failing please? We are getting some strange unexpected behaviours that we can't explain... seekbar being one... results feeding into elms odly another. (Using Chrome, get EVERY question from 5 wrong, retake the quiz and get them all right, and the result is fed through to the eLMS as a fail... yet in IE11, it is fed through as a pass) some old errors to do with zoom regions displacing buttons and so on... 

Katie Riggio

Good morning, Anna!

I'm sorry I don't have an update to share on this issue as of yet, but we'll keep this discussion posted on all developments

As we continue to investigate, would you be willing to share your file with us? We can have a thorough look at your setup to explore more tailored support around your design. You can privately share the course with us right here!

Lauren Connelly

Hi everyone!

Good news! We just released Update 38 (Build 3.38.21779.0) for Storyline 360 which includes the fix for this bug.

In previous versions, you saw that toggling the Play/Pause button and scrubbing the seekbar wasn't working in Internet Explorer if your previous slide does have seekbar disabled. Fortunately, that's been fixed in Update 38.

To start using the newest version, you'll want to update your Articulate 360 Desktop App. Head over here to see the other bug fixes and features included in this update.

This discussion is closed. You can start a new discussion or contact Articulate Support.