Thanks for reaching out and adding those updates. Were you viewing the published HTML5 content with Internet Explorer or Microsoft Edge? HTML5 support in Internet Explorer and Microsoft Edge is lagging behind other major browsers. For example, they don’t support "masking" animations in HTML5 content. You can read more about the affected animations and slide transitions here.
I wanted to let you know I tested your file in a few different browsers and found that it's not limited to IE and Microsoft Edge, since I also saw strange behavior in Chrome and Safari. It seems that the issues you're seeing are related to using masking animations on scrolling panels. I'm going to share your experience with our Quality Assurance team, and I’ll be sure to post any updates here in this discussion. You’ll receive an email notification because you are now subscribed to this post. :)
Thank you for that update, James! I did some testing on my end and also saw that behavior when an image is added to a shape in your file, but I didn't see this behavior in a new file. I'll add that information to your case (#00987533 with Jonathan) for further testing.
Just a quick note that the update of Storyline 360 released today fixes the issue where the HTML5 output had animations that were broken when applied to a shape with image in its Normal state.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline to take advantage of that! Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Hi Ashley. Do you mean that Storyline 360 had updates several months ago that fix the wipe animation issue with HTML 5? I've been keeping up with updates, and I've still got the problem (instead of wiping, the object appears as if there is no animation assigned).
Yes, an earlier update fixed the issue mentioned, but it's also worth noting that some browsers won't use the wipe animation. Internet Explorer and Microsoft Edge don't support masking animations in HTML5 output. As a result, some Storyline 360/Storyline 3 animations and transitions won't work in these browsers or in CD-published output. You can read a bit more about this here.
If you're using another browser and it's still not working, can we take a look at your .story file?
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Hi there James,
Thanks for reaching out and adding those updates. Were you viewing the published HTML5 content with Internet Explorer or Microsoft Edge? HTML5 support in Internet Explorer and Microsoft Edge is lagging behind other major browsers. For example, they don’t support "masking" animations in HTML5 content. You can read more about the affected animations and slide transitions here.
Hi again James!
I wanted to let you know I tested your file in a few different browsers and found that it's not limited to IE and Microsoft Edge, since I also saw strange behavior in Chrome and Safari. It seems that the issues you're seeing are related to using masking animations on scrolling panels. I'm going to share your experience with our Quality Assurance team, and I’ll be sure to post any updates here in this discussion. You’ll receive an email notification because you are now subscribed to this post. :)
Thanks, sorry I forgot to mention I was using Chrome.
It also happens on objects that have things extras (e.g images) within the states unless everything in the state is grouped.
Thank you for that update, James! I did some testing on my end and also saw that behavior when an image is added to a shape in your file, but I didn't see this behavior in a new file. I'll add that information to your case (#00987533 with Jonathan) for further testing.
Hi James,
Just a quick note that the update of Storyline 360 released today fixes the issue where the HTML5 output had animations that were broken when applied to a shape with image in its Normal state.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline to take advantage of that! Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Hi Ashley. Do you mean that Storyline 360 had updates several months ago that fix the wipe animation issue with HTML 5? I've been keeping up with updates, and I've still got the problem (instead of wiping, the object appears as if there is no animation assigned).
Hi Lisa,
Yes, an earlier update fixed the issue mentioned, but it's also worth noting that some browsers won't use the wipe animation. Internet Explorer and Microsoft Edge don't support masking animations in HTML5 output. As a result, some Storyline 360/Storyline 3 animations and transitions won't work in these browsers or in CD-published output. You can read a bit more about this here.
If you're using another browser and it's still not working, can we take a look at your .story file?
Hi James,
Good news! We fixed the issue you reported where:
Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.
If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.