Storyline 2 courses on iPad not working

Hi, Aurore -- Thanks for reaching out with your question! Just so you have it handy, here is our information on Publishing for Mobile Devices, as well as Downloading Content for Offline Viewing. And may I ask if you have tested your course on the SCORM Cloud to see if you experience the same difficulties when accessing content via your iPad? 

Hi Christie, Thanks for your answer.

I consulted the links you gave me before posting. And I also tried Scorm Cloud but it does not work either.

It only works when using TIN CAN via scorm cloud but I can't access the content offline.

Hi Aurore,

Are you publishing with the latest update of Storyline 2 Update 7? Apple made some changes to the way apps launch in iOS 9. As a result, your Articulate Storyline 2 content may not launch in the Articulate Mobile Player (AMP) as you'd expect.

The launch page for your course will open in Safari, but then you'll be prompted to install AMP as shown below—even if it's already installed.

To support the changes in iOS 9, we released Update 7 for Storyline 2. See the following sections for details:

• How to Publish New Courses That Are Compatible with iOS 9
• How to Update Existing Courses for Compatibility with iOS 9
• How to Launch iFrame Courses in the Articulate Mobile Player in iOS 9
• How to Fix a "Cannot Open Page" Error in iOS 9

You can let learners download Articulate Storyline courses for offline viewing in the Articulate Mobile Player app. However, the Available Offline switch won't work for Tin Can API content. The Articulate Mobile Player app requires an Internet connection to track Tin Can API content in a learning management system (LMS). So to use the offline viewing element you would need to have the content hosted in a web server or non-Tin Can LMS that works with the Mobile player. 

Hello, 

Thanks for youir help!

Yes I did install the very last update of storyline yesterday and tried the different options listed in this article such as changing a code line in the html file, etc.

I will try one more time all the solutions listed. As I was exhausted making so many tests yesterday maybe there is something I did wrong. :/

I'll let you know if it finally works! 

Hi Aurore, 

If they were previously published with a prior update of Storyline you'd need to republish or use the Articulate updater as mentioned. You'll than want to upload the new copy to your LMS and I'd look at clearing out the browser cache on your iPad to ensure it's loading the newer link vs. referring to the previous course. 

If you're still having difficulty we'd be happy to take a look at the .story file as well to see how it's behaving and what outcome we have uploading it to an LMS. 

Hi,

I republished the content with the new version of storyline already and even tried with a brand new project. That's why I am kind of desperate!

The only thing I could not try is the articulate updater because my company protection system blocks it.

I'll try one more time and and if it does not work I will probably send you the story file. I feel so frustrated not being able to solve the problem myself, I'm sure that nothing much.

Thanks ! :D

Certainly Aurore and if you're not able to share publicly in the forums here you can also send along to our Support Engineers here and they'll be happy to take a look. 

My tests did not work better yesterday so I sent my story file to the support engineers as I cannot publish the content on this forum.

Thanks again for your help!

Hi Aurore, 

Thanks for letting me know that you sent it along via a support case. I took a look and saw Wilbert, sent you the following:

Course publish even in SCORM Cloud requires a login. Currently, there isn't a way to pass security credentials from a web browser to a mobile application apart from "Tin Can API". As a result, you won't be able to view non-Tin Can API content in the Articulate Mobile Player if your LMS or web server requires learners to login. This is discussed in the article below.

The issue is that the Available Offline switch in the Articulate Mobile Player app is unavailable for Tin Can API content. This is by design. See this article for details.

With this, you need to publish your Storyline content for Web and mark the box to Use Articulate Mobile Player. Then upload the published content to a web server that doesn't require learners to login to view content. 

Hope that helps! 

Yep I saw his answer. So I have no solution as I don't have a web server onto which I could upload my modules.

Hope one day it will be possible again as it worked in the past.

Hi, we are having a similar issue (though maybe not identical). Courses were published on SL2 v9. Ipad users just got the latest AMP and now cannot launch anything. When the amp player pops up, the button to launch the lesson does nothing. I tried to recreate and when I hit the launch button, it brought me to the download for the amp (which I already have updated). 

So, trying to sort options (and want to minimize work). Any clues to what my best bet would be?

a) just republish everything with 360 and they will look great and everything will work great

b) run the updater (though it seems to be from 2015 so I don't see how this could work). https://articulate.com/support/article/articulate-updater-release-notes-and-instructions#install

c) other?

Hi Ian,

I'd also look at option d) Update to Storyline 2 Update 11 

The updater can be used for course that were previously published prior to the update within Storyline and if using those courses on an iPad with an newer iOS. 

Let us know if you're still having difficulty after checking out those steps! 

Thanks Ashley.

Just to be clear - would we need to republish the files or will running the updater do the trick? I was just concerned because the updater link I found was from 2015... will it update for things created after it was created?

Many thanks,

Ian

Hi Ian,

Well that depends. :) If you only have the published output folders and there are a lot of them, the updater will work to fix the issues mentioned here.  

If you've also got the original .story and want to take part in any of the other fixes mentioned here, download and install the latest update and then open the .story file to publish with that. 

Both of those steps at minimum would resolve the issues you're seeing with the Mobile player error. 

Will do and thanks.

Just wanted to inform that we have users who can launch lessons on Chrome
while Safari doesn't work. Chrome it is, then!

i

Hi Ian,

Are the courses not working on Safari on the iPad or just within the desktop Safari on a Mac for example? If you're able to restrict users to using a particular browser that may be a viable option - but if that's working, great news! 

We're happy to give it a test of the course as well in our own devices as well if you'd like to share a copy of the .story file here or a link to the course. You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Hi Ashley,

Issue only showing up on ipad, not desktop. We are able to ask the client
to use a recommended browser.

If we need it eventually to work on safari as well, i will take you up on
the offer, thanks!

best,
Ian

Sounds like a plan Ian!