Storyline 2 courses on iPad not working

Hi all, 

I am having an issue when trying to open my Storyline 2 courses on iPad via the LMS (CrossKnowledge). 

When I click launch to start the course on my iPad, I get a message asking me to download the Articulate Mobile Player app. But the app is already installed. I tried to remove and re-install the app but it dot change anything.

When publishing the project I check the "Use articulate mobile player" and "Allow downloading for offline viewing" options. I tried to change the publishing options but the result is the same. 


Last year, when I was still working with Storyline 1, I had no problem publishing my projects and downloading them on iPad. The content that I downloaded on my iPad last year are still working but any new project I want to update don't work.


I really have no clue on how to solve this issue. My need is really to download the courses on my iPad and be able to have them offline.

Any clue on what could be the issue and how to solve it?

I think it is probably linked to the CrossKnowledge LMS but I may be wrong and that does not solve my issue. 


Thanks a lot for your help.


19 Replies
Christie Pollick

Hi, Aurore -- Thanks for reaching out with your question! Just so you have it handy, here is our information on Publishing for Mobile Devices, as well as Downloading Content for Offline Viewing. And may I ask if you have tested your course on the SCORM Cloud to see if you experience the same difficulties when accessing content via your iPad? 

Ashley Terwilliger-Pollard

Hi Aurore,

Are you publishing with the latest update of Storyline 2 Update 7? Apple made some changes to the way apps launch in iOS 9. As a result, your Articulate Storyline 2 content may not launch in the Articulate Mobile Player (AMP) as you'd expect.

The launch page for your course will open in Safari, but then you'll be prompted to install AMP as shown below—even if it's already installed.

To support the changes in iOS 9, we released Update 7 for Storyline 2. See the following sections for details:

You can let learners download Articulate Storyline courses for offline viewing in the Articulate Mobile Player app. However, the Available Offline switch won't work for Tin Can API content. The Articulate Mobile Player app requires an Internet connection to track Tin Can API content in a learning management system (LMS). So to use the offline viewing element you would need to have the content hosted in a web server or non-Tin Can LMS that works with the Mobile player. 

Aurore Dubreucq


Thanks for youir help!

Yes I did install the very last update of storyline yesterday and tried the different options listed in this article such as changing a code line in the html file, etc.

I will try one more time all the solutions listed. As I was exhausted making so many tests yesterday maybe there is something I did wrong. :/

I'll let you know if it finally works! 


Ashley Terwilliger-Pollard

Hi Aurore, 

If they were previously published with a prior update of Storyline you'd need to republish or use the Articulate updater as mentioned. You'll than want to upload the new copy to your LMS and I'd look at clearing out the browser cache on your iPad to ensure it's loading the newer link vs. referring to the previous course. 

If you're still having difficulty we'd be happy to take a look at the .story file as well to see how it's behaving and what outcome we have uploading it to an LMS. 

Aurore Dubreucq


I republished the content with the new version of storyline already and even tried with a brand new project. That's why I am kind of desperate!

The only thing I could not try is the articulate updater because my company protection system blocks it.

I'll try one more time and and if it does not work I will probably send you the story file. I feel so frustrated not being able to solve the problem myself, I'm sure that nothing much.


Thanks ! :D

Ashley Terwilliger-Pollard

Hi Aurore, 

Thanks for letting me know that you sent it along via a support case. I took a look and saw Wilbert, sent you the following:

Course publish even in SCORM Cloud requires a login. Currently, there isn't a way to pass security credentials from a web browser to a mobile application apart from "Tin Can API". As a result, you won't be able to view non-Tin Can API content in the Articulate Mobile Player if your LMS or web server requires learners to login. This is discussed in the article below.

The issue is that the Available Offline switch in the Articulate Mobile Player app is unavailable for Tin Can API content. This is by design. See this article for details.

With this, you need to publish your Storyline content for Web and mark the box to Use Articulate Mobile Player. Then upload the published content to a web server that doesn't require learners to login to view content. 

Hope that helps! 

Ian Gaither

Hi, we are having a similar issue (though maybe not identical). Courses were published on SL2 v9. Ipad users just got the latest AMP and now cannot launch anything. When the amp player pops up, the button to launch the lesson does nothing. I tried to recreate and when I hit the launch button, it brought me to the download for the amp (which I already have updated). 

So, trying to sort options (and want to minimize work). Any clues to what my best bet would be?

a) just republish everything with 360 and they will look great and everything will work great

b) run the updater (though it seems to be from 2015 so I don't see how this could work).

c) other?

Ashley Terwilliger-Pollard

Hi Ian,

I'd also look at option d) Update to Storyline 2 Update 11 

The updater can be used for course that were previously published prior to the update within Storyline and if using those courses on an iPad with an newer iOS. 

Let us know if you're still having difficulty after checking out those steps! 

Ashley Terwilliger-Pollard

Hi Ian,

Well that depends. :) If you only have the published output folders and there are a lot of them, the updater will work to fix the issues mentioned here.  

If you've also got the original .story and want to take part in any of the other fixes mentioned here, download and install the latest update and then open the .story file to publish with that. 

Both of those steps at minimum would resolve the issues you're seeing with the Mobile player error. 

Ashley Terwilliger-Pollard

Hi Ian,

Are the courses not working on Safari on the iPad or just within the desktop Safari on a Mac for example? If you're able to restrict users to using a particular browser that may be a viable option - but if that's working, great news! 

We're happy to give it a test of the course as well in our own devices as well if you'd like to share a copy of the .story file here or a link to the course. You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!