Storyline 3 Publish to Word not functioning publishes empty folder

Hi Elizabeth,

Thank you for reaching out! I am sorry to hear about the troubles publishing to Word. 

A few questions as we figure out the best next steps: 

• Have you tried exporting the translation to Word? This will help us understand if it's a publishing error or a communication error between Storyline and Word.
• Does the same error occur when publishing a new file to Word?
• Lastly, which version of Storyline 3 are you using? 

Looking forward to hearing more and please let us know if you have any questions! 

I am having the same issue. I've been able to publish to Word previously.  I tried on several projects i'm currently working on.  I have Update 10: 3.10.22406.0.

Edit:

My teammate was able to Export to Word because she didn't update to the current Storyline 3 version yet.

I have also tried Exporting  Translation to Word. Still a blank folder.

Hi Cheryl, 

Thank you for letting us know! 

Since this functionality was working previously, could I have you try repairing Storyline 3 to see if that clears up this snag? This guide will help walk you through those steps: 

• How to Repair Storyline 3

If the repair doesn't seem to help, could I have you try going through steps outlined in this guide as well: 

• Storyline 3: How to Fix Unexpected or Erratic Behavior

Please keep us posted on this and let us know if you have any questions! 

Hello,

This did not work.

What can I do next?

Thank you,
Cheryl

Hi,

This also did not work for me, and I need to be able to publish to Word.

Hello Cheryl and Elizabeth,

I appreciate you both trying those initial troubleshooting steps, and I'm sorry to hear they didn't help! Here are a few quick ideas before we dig any deeper:

• Is the file name long, or does it include special characters, accents, or symbols? This Microsoft article covers more about naming conventions. If so, let's shorten the file name or remove any special characters to see if that helps.
• Is the file saved on a local hard drive? Publishing to a shared drive can cause oddities like this, so I always like to rule that out.

If the empty folder remains, let's get you connected with our Support team. They'll troubleshoot further and guide you through the next step!

• Connect With Us

Thanks for the reply.  The file is saved to my local hard drive.  To test if it was the file name, I created a 2 page file titled StorylineTest.  I still received a blank folder when I published to Word.  I will submit a case through the l Support Team. Thank you!

Thanks for the response. I always work on my C drive. We follow strict naming conventions, and never allow special characters etc. I tested on several files, and I still receive a blank folder as well.

Thank you.

Hi Elizabeth,

Thanks for sharing those additional details! It sounds like you're following all the right steps.

If you're able to share your file, our support team is more than happy to lend a hand and figure out the cause of this issue.

• Share your file with us.