Storyline 3 Publish to Word not functioning publishes empty folder

I have the latest update installed for Storyline 3, and suddenly when I publish to word (which is often needed for legal) it says it published successfully, but will not zip or open- and the folder is empty. I tried with 3 different courses, same result. I published to Word successfully many times, a few just before installing this update.

Is there a fix for this? Thanks

1 Reply
Vincent Scoma

Hi Elizabeth,

Thank you for reaching out! I am sorry to hear about the troubles publishing to Word. 

A few questions as we figure out the best next steps: 

  • Have you tried exporting the translation to Word? This will help us understand if it's a publishing error or a communication error between Storyline and Word.
  • Does the same error occur when publishing a new file to Word?
  • Lastly, which version of Storyline 3 are you using? 

Looking forward to hearing more and please let us know if you have any questions!