When you insert a telephone number (or a series of numbers with dashes that resemble a telephone number) in a SL3 project, after publishing and viewing in IE11, the telephone number appears, then disappears onscreen. If you have the number in the slide notes, it completely removes the number and the characters after it are displaced. Is this a bug? This does not happen in SL2.
Thanks for sharing the file. Did you view the published file locally, or upload it to a web server or LMS first?
I published for file for Web and uploaded it to Tempshare. Give that link a test and let me know how it looks on your end. Here's a screenshot from my test:
Do you know if you're viewing the Flash vs. HTML5 output? Take a look at the end of the URL and you'll look for story_flash.html or story_html5.html for your web output to see which one you're viewing. Also let us know if you see it on any other browsers.
I know this is an old thread, but was this ever resolved? I'm having the exact same issue (disappearing phone numbers in IE) when viewing the html5 version. (launched locally) It doesn't do it in Chrome, and it doesn't do it when I launch the Flash version in IE.
Are you also using Storyline 3, as Steve was? I didn't hear any further from him about this - but since you're launching it locally I'd also suggest testing how it behaves when uploading to your server or LMS. If you aren't ready to load it up to a live environment you could always use your web content and upload to Tempshare.
Well, that's good news Steve. Thanks for the update.
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I am also having this issue with IE 11. Everything works when I preview but when I publish to our LMS (Workday Learning) and it is viewed in IE the numbers disappear after a few seconds.
I'm not sure that I ever saw this one in action. Do you experience the same issue when uploading the content to SCORM Cloud or is this issue limited to your LMS?
If you are able to replicate, please be sure to share the .story file so that we can take a look.
I'm also having this issue (IE11). I can send a video example to a staff member for review but prefer not to share video publicly (corporate privacy). Please advise.
Hi there, Neil. We'd be happy to have a look at your video! If you could share your .story file, too, we can test and see if we can reproduce this issue. Use this link to share privately with us.
To confirm, it sounds like phone numbers either on the slide or in your slide notes are disappearing after a few seconds on screen. Is this happening once your course is hosted online?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Just an update, Neil was able to see the same behavior on his end when I published and hosted his course files in a few learning management system environments. I did not see the same behavior in my version of IE. Like Steve, the original author, mentions - this behavior seems specific to the environment in which the course is being viewed.
I'm sharing this information with our team so we can ultimately determine if there is a local network setting that is interfering with numbers displaying. We'll keep you posted!
Update: It looks like a Skype browser extension might have been at play here!
From Neil (great work, thanks for sharing!):
An interesting development is that a co-worker (thanks Steve) did some research on this issue and found a similar thread on the articulate storyline support site (https://community.articulate.com/discussions/articulate-storyline/skype-extension-hiding-phone-numbers-included-in-elearning-module ). Given that information and the apparent root cause, I tried disabling my Skype add-ons in IE11. The result was that the phone numbers no longer disappeared! The solution for me (still to implement this) appears to be inserting 'em dash' where I have regular dashes. So I'll have to try that and see how it affects the course.
Happy to have ran across this "dated" thread. I just experienced this very issue. All is fine on my end as the course author, whether previewing in SL 360 or viewing via web link. But, other folks have the phone numbers disappear after a second or two, while still others have the phone numbers remain on the screen. We're running IE 11. I'll check the Skype article and report back.
33 Replies
Hey Steve!
Thanks for sharing the file. Did you view the published file locally, or upload it to a web server or LMS first?
I published for file for Web and uploaded it to Tempshare. Give that link a test and let me know how it looks on your end. Here's a screenshot from my test:
The number disappears after a second or two.
Hm, that's odd. I'm not seeing that on my end. Are you using the same version of Internet Explorer that is shown in my screenshot?
We’re using a company enabled version of IE11. I’ll try this on my home PC.
Works fine on the home pc. Must be a network setting on the work browser
Hey Steve - The home PC uses same IE version I presume?
Looks like your email signature came through when you replied via email and you can remove that if needed - quick Peek video here if you need help.
Yep, same version at home as in work.
Hi Steve,
Do you know if you're viewing the Flash vs. HTML5 output? Take a look at the end of the URL and you'll look for story_flash.html or story_html5.html for your web output to see which one you're viewing. Also let us know if you see it on any other browsers.
Hi Ashley (or any staff that happen to see this),
I know this is an old thread, but was this ever resolved? I'm having the exact same issue (disappearing phone numbers in IE) when viewing the html5 version. (launched locally) It doesn't do it in Chrome, and it doesn't do it when I launch the Flash version in IE.
Any insight would be appreciated.
Thanks.
- Scott
Hi Scott,
Are you also using Storyline 3, as Steve was? I didn't hear any further from him about this - but since you're launching it locally I'd also suggest testing how it behaves when uploading to your server or LMS. If you aren't ready to load it up to a live environment you could always use your web content and upload to Tempshare.
We found that it works fine when posted to a web server/LMS. Only locally does it seems to display incorrectly.
Well, that's good news Steve. Thanks for the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I am also having this issue with IE 11. Everything works when I preview but when I publish to our LMS (Workday Learning) and it is viewed in IE the numbers disappear after a few seconds.
Hey Sydney and welcome to E-Learning Heroes :)
I'm not sure that I ever saw this one in action. Do you experience the same issue when uploading the content to SCORM Cloud or is this issue limited to your LMS?
If you are able to replicate, please be sure to share the .story file so that we can take a look.
This is happening to us as well - uploaded content to our LMS, phone numbers disappear FOR SOME OF US.
Oh no, sorry to hear that Maryam.
Looking back, we haven't been able to track this one down or replicate. You mention it's happening to some of you, so that makes it difficult as well.
Does it happen consistently for the same users at least? If you upload to SCORM Cloud, do they experience a similar result?
I'm also having this issue (IE11). I can send a video example to a staff member for review but prefer not to share video publicly (corporate privacy). Please advise.
Hi there, Neil. We'd be happy to have a look at your video! If you could share your .story file, too, we can test and see if we can reproduce this issue. Use this link to share privately with us.
To confirm, it sounds like phone numbers either on the slide or in your slide notes are disappearing after a few seconds on screen. Is this happening once your course is hosted online?
Hi Crystal,
I just uploaded the story file and the mp4 via the link you provided.
You are correct - phone numbers on the slide are disappearing after a few seconds on-screen. This only happens once the course is hosted online.
Thanks Neil!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks Neil! I got your files, and I'll have a look. I'll update you via email as soon as I can.
Just an update, Neil was able to see the same behavior on his end when I published and hosted his course files in a few learning management system environments. I did not see the same behavior in my version of IE. Like Steve, the original author, mentions - this behavior seems specific to the environment in which the course is being viewed.
I'm sharing this information with our team so we can ultimately determine if there is a local network setting that is interfering with numbers displaying. We'll keep you posted!
Update: It looks like a Skype browser extension might have been at play here!
From Neil (great work, thanks for sharing!):
Happy to have ran across this "dated" thread. I just experienced this very issue. All is fine on my end as the course author, whether previewing in SL 360 or viewing via web link. But, other folks have the phone numbers disappear after a second or two, while still others have the phone numbers remain on the screen. We're running IE 11. I'll check the Skype article and report back.
It's been driving us bonkers why that happens.
Keep us posted, Craig. Fingers crossed this solution works for you, too!