Storyline 3 - Telephone Numbers Disappear in IE

When you insert a telephone number (or a series of numbers with dashes that resemble a telephone number) in a SL3 project, after publishing and viewing in IE11, the telephone number appears, then disappears onscreen.  If you have the number in the slide notes, it completely removes the number and the characters after it are displaced.  Is this a bug?  This does not happen in SL2.

33 Replies
Craig Polak

Unable to change IT settings due to company restrictions, we had three options:

1. Use an em dash between the number sets 555-555-5555
2. Surround the full number with asterisks *555-555-5555*
3. Take a snippet of the number and paste it in as an image

The client preferred Option 2, so that was out workaround.

It would be nice if that bug could somehow be resolved via the SL 360 tool. But in the meantime, we have options.

Vincent Scoma

Hi Katie,

Thank you for reaching out! 

Even though this is an older thread, let's start fresh so we can pinpoint the issue here! A couple of questions for you on this:

  • Is this happening in Storyline 3 or 360?
  • When reviewing the course, which web browser are you using?
  • May I ask if you could share a screen recording of the issue? 

I look forward to hearing more as we get to the bottom of this! 

Maria Costa-Stienstra

Hi, everyone.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
HTML5: Phone numbers disappear from slide and slide notes in IE11 in Storyline 360

Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.