I saw you were also working on an issue with text in Storyline in your Support case with Jose, so I'll let him know that Storyline is crashing as well so that he can look into that piece too!
This issue still happens and on multiple computers, so it's not hardware related. It's infuriating to lose 5-10 minutes of work because you want to play the duplicate object lottery. There must be a solution? It's been going on for over a year.
It happens with either images or text, or both combined. I've tried switching to copying and pasting but the same issue arises. I'm using the latest version of Storyline 360 but like I mentioned, this has been happening off and on for a year.
Sometimes the issue won't happen for a few days and by then you're so used to your motor functions while working that when it does happen you can go a bit mad, haha.
Thanks for those extra details, David. I'd go mad myself!
Because of the random nature of this issue, this is an excellent opportunity for our Support team to jump in so we can investigate further! I opened a case with them where you'll be getting an email from one of our engineers with some next steps.
I'll follow along to update this discussion with what we find out!
I don't have an update to report, but I'd like to investigate what you're experiencing on your end!
First, are you noticing Storyline 360 crashing when cut and pasting every photo or just specific ones?
Secondly, is this happening in one project or multiple?
This type of scenario occurs if there is a corrupted element in the file. I'm happy to test your file to see where the snag is. You can share your file with me by using this link!
We fixed the issue where Storyline 360 would randomly freeze or crash when using the CRTL+D key to duplicate a text box. Here's how to update Storyline 360 to see all the recent enhancements and fixes.
If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!
Ok, what about copying text from Word/Notepad? It sometimes gives me crashes. My culprit is follow changes in word, but I've tried to copy text over to notepad and copy it from there and to the storyline, but still - it crash.
What happens if you copy text between Word and Notepad? Does copying/pasting the text between those applications work as intended? Since it sounds like the crash is only happening in Storyline, what may help is to try a simple repair of Storyline.
If you continue to experience a snag after running the repair, please let us know!
As I'm using latin extended fonts, I have ą letter in my alphabet. Tracking changes in word left only 'tail' of the ą, which didn't display, neither in Word, Storyline or Notepad.
If someone is experiencing that kind of bug I suggest to use the site above. Wouldn't blame SL team for that much - that's not expected behavior of any text editing app.
I am also experiencing the issue with SL360 crashing when I attempt to copy/paste from MS Word. This issue began after I ran the latest update. From the posts above, it appears that this has been a known and reported issue for quite some time.
Can someone please share any resolution to the issue?
I'm happy to look into the crash with you. A few questions to help us unlock a fix:
What version of Word are you using?
What happens if you copy text between Word and Notepad?
Also, our Support team can troubleshoot in real-time while you copy and paste text from Word into Storyline 360. Let us know if you can do a screen share with us:
Thank you for sharing those details! Great call on opening up a Support Case. I see that Jopney is continuing to troubleshoot this issue. I'll be sure to share your version of Word in your case.
Please keep us posted and let us know if you have any questions!
I'm trying to do a simple copy of a paragraph on the top half of a simple slide to paste just below, and it crashes every time.I'll work around it, of course, but I don't think that's supposed to happen. ;)
So sorry for the trouble there! You're right: constant crashing should not be happening.
Referencing Debra's case, here's what we uncovered:
The issue roots in a previous bug where Storyline would crash when the clipboard has content, which happens when you copy content from an external source like Word. Based on our discussion you confirmed that you usually use Word in copying content and paste it over to Storyline. You are also still using the old trigger workflow.
With that, we've concluded that the issue indeed roots in using the old trigger workflow when copying content from Word. Since you installed the latest update of Storyline 360, the crashing should stop.
Let me know if you see the crash on the latest update of Storyline 360, Update 43. You can also work directly with us through this link.
Here is a particular use case: I was able to copy-paste from Powerpoint but now I'm trying to copy-paste from a textbox in SL360 to another textbox in the same layer and SL360 is crashing.
I've done the update and it still occured. I've imported the .story into a new one and it still occured.
My "workaround" has been to copy-paste the text the other way (the "paste" area became the "copy" area) and it worked. Is it possible that the problem was the "complexity" of the text I tried to copy-paste? I have different sizes, bullet points, text-alignment and bold text.
Would you mind sharing your file with me? I'd like to try to replicate the crash with your textbox and let you know how it goes! You can send the Storyline file to me privately through this link.
Just a moment ago I've had the issue once again - my SL360 crashed, when I tried to copy 'broken' text. (in my case ć́ się̨ - as tou can see, there's something odd in ć and ę :)).
Two good things happened however - I've found that these symbols show only when copying text from PDF to word, and then from word to SL360.
Second good thing - I've installed some update I didn't see earlier (43) and now SL360 doesn't freeze :) The letters looks bad, but at least no sudden freeze :) Good job!
Leslie, as I described in my first paragraph :) What I've meant that now my SL doesn't freeze, just instead of having ć I have ć́ or some similiar 'bad letter' instead of proper one (I don't even know if you can see the difference tbh), but that's not the SL fault and also that's 10000% better than sudden freeze :)
I have been having trouble with StoryLine 360 for a while now. It seems I am not the only one experiencing the issue, but would appreciate your assistance.
On any project that I work on (or newly created), when I try to copy/paste SL will freeze for 4-5 seconds and then auto-close.
I have noted that it occurs when I try to do the following:
- Paste shapes from powerpoint; - Paste copies of the same shape on SL; - Pasting text from word into a SL shape.
Could you please advise what I can do. I have already done a full uninstall of Articulate and reinstalled it, but it is doing exactly the same. Using Reply360 I was able to create a short 1-minute video that shows exactly what it does.
73 Replies
Hi Nate,
I saw you were also working on an issue with text in Storyline in your Support case with Jose, so I'll let him know that Storyline is crashing as well so that he can look into that piece too!
This issue still happens and on multiple computers, so it's not hardware related. It's infuriating to lose 5-10 minutes of work because you want to play the duplicate object lottery. There must be a solution? It's been going on for over a year.
Hey David,
I'm sorry you keep running into this -- we never want you to lose work because of a Storyline crash.
Does this usually happen when you duplicate an object? Does it seem to be related to a particular kind of object, like an image or text box?
Thank you for your reply.
It happens with either images or text, or both combined. I've tried switching to copying and pasting but the same issue arises. I'm using the latest version of Storyline 360 but like I mentioned, this has been happening off and on for a year.
Sometimes the issue won't happen for a few days and by then you're so used to your motor functions while working that when it does happen you can go a bit mad, haha.
Thanks for those extra details, David. I'd go mad myself!
Because of the random nature of this issue, this is an excellent opportunity for our Support team to jump in so we can investigate further! I opened a case with them where you'll be getting an email from one of our engineers with some next steps.
I'll follow along to update this discussion with what we find out!
This is still happening. Storyline360 is crashing when we cut and paste photos. It's really slowing us down! Is a fix pending?
Hi Kate!
I don't have an update to report, but I'd like to investigate what you're experiencing on your end!
First, are you noticing Storyline 360 crashing when cut and pasting every photo or just specific ones?
Secondly, is this happening in one project or multiple?
This type of scenario occurs if there is a corrupted element in the file. I'm happy to test your file to see where the snag is. You can share your file with me by using this link!
Great news, everyone!
We fixed the issue where Storyline 360 would randomly freeze or crash when using the CRTL+D key to duplicate a text box. Here's how to update Storyline 360 to see all the recent enhancements and fixes.
If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!
Ok, what about copying text from Word/Notepad? It sometimes gives me crashes. My culprit is follow changes in word, but I've tried to copy text over to notepad and copy it from there and to the storyline, but still - it crash.
Hi Mateusz,
Thank you for letting us know!
What happens if you copy text between Word and Notepad? Does copying/pasting the text between those applications work as intended? Since it sounds like the crash is only happening in Storyline, what may help is to try a simple repair of Storyline.
If you continue to experience a snag after running the repair, please let us know!
It works copying between Word and Notepad. I've found the culprit, however I had to use some website that shows ALL the chars in text (https://www.soscisurvey.de/tools/view-chars.php).
As I'm using latin extended fonts, I have ą letter in my alphabet. Tracking changes in word left only 'tail' of the ą, which didn't display, neither in Word, Storyline or Notepad.
If someone is experiencing that kind of bug I suggest to use the site above. Wouldn't blame SL team for that much - that's not expected behavior of any text editing app.
Thank you for the update Mateusz! I know others will find this very helpful!
Hello, everyone,
I am also experiencing the issue with SL360 crashing when I attempt to copy/paste from MS Word. This issue began after I ran the latest update. From the posts above, it appears that this has been a known and reported issue for quite some time.
Can someone please share any resolution to the issue?
Hi Debra,
I'm happy to look into the crash with you. A few questions to help us unlock a fix:
Also, our Support team can troubleshoot in real-time while you copy and paste text from Word into Storyline 360. Let us know if you can do a screen share with us:
Hi, Katie,
Thank you for the follow up.
I am working with an Articulate Support person on this issue.
Hi Debra,
Thank you for sharing those details! Great call on opening up a Support Case. I see that Jopney is continuing to troubleshoot this issue. I'll be sure to share your version of Word in your case.
Please keep us posted and let us know if you have any questions!
I'm trying to do a simple copy of a paragraph on the top half of a simple slide to paste just below, and it crashes every time.I'll work around it, of course, but I don't think that's supposed to happen. ;)
Hi Zuzana,
So sorry for the trouble there! You're right: constant crashing should not be happening.
Referencing Debra's case, here's what we uncovered:
Let me know if you see the crash on the latest update of Storyline 360, Update 43. You can also work directly with us through this link.
Oh no! It happened again!
Here is a particular use case: I was able to copy-paste from Powerpoint but now I'm trying to copy-paste from a textbox in SL360 to another textbox in the same layer and SL360 is crashing.
I've done the update and it still occured. I've imported the .story into a new one and it still occured.
My "workaround" has been to copy-paste the text the other way (the "paste" area became the "copy" area) and it worked. Is it possible that the problem was the "complexity" of the text I tried to copy-paste? I have different sizes, bullet points, text-alignment and bold text.
Hi Joyce,
So sorry to hear about the crash. I'm happy to jump in!
I used Storyline 360 Update 43, where I'm having difficulty recreating the crash during copy/paste. Here's a quick video of my experience.
Would you mind sharing your file with me? I'd like to try to replicate the crash with your textbox and let you know how it goes! You can send the Storyline file to me privately through this link.
Hello Katie (and maybe everyone concerned),
Just a moment ago I've had the issue once again - my SL360 crashed, when I tried to copy 'broken' text. (in my case ć́ się̨ - as tou can see, there's something odd in ć and ę :)).
Two good things happened however - I've found that these symbols show only when copying text from PDF to word, and then from word to SL360.
Second good thing - I've installed some update I didn't see earlier (43) and now SL360 doesn't freeze :) The letters looks bad, but at least no sudden freeze :) Good job!
Thanks for the update, Mateusz. I'm glad to hear that the latest update is working better for you.
Can you share what you mean by 'the letters look bad'? I'd be happy to take a look.
Leslie, as I described in my first paragraph :) What I've meant that now my SL doesn't freeze, just instead of having ć I have ć́ or some similiar 'bad letter' instead of proper one (I don't even know if you can see the difference tbh), but that's not the SL fault and also that's 10000% better than sudden freeze :)
Thanks for clarifying, Mateusz :)
Good day,
I have been having trouble with StoryLine 360 for a while now. It seems I am not the only one experiencing the issue, but would appreciate your assistance.
On any project that I work on (or newly created), when I try to copy/paste SL will freeze for 4-5 seconds and then auto-close.
I have noted that it occurs when I try to do the following:
- Paste shapes from powerpoint;
- Paste copies of the same shape on SL;
- Pasting text from word into a SL shape.
Could you please advise what I can do. I have already done a full uninstall of Articulate and reinstalled it, but it is doing exactly the same. Using Reply360 I was able to create a short 1-minute video that shows exactly what it does.
Your guidance would be appreciated.