37 Replies
David Reynolds

Thank you for your reply.

It happens with either images or text, or both combined. I've tried switching to copying and pasting but the same issue arises. I'm using the latest version of Storyline 360 but like I mentioned, this has been happening off and on for a year.

Sometimes the issue won't happen for a few days and by then you're so used to your motor functions while working that when it does happen you can go a bit mad, haha.

Katie Riggio

Thanks for those extra details, David. I'd go mad myself!

Because of the random nature of this issue, this is an excellent opportunity for our Support team to jump in so we can investigate further! I opened a case with them where you'll be getting an email from one of our engineers with some next steps. 

I'll follow along to update this discussion with what we find out!

Lauren Connelly

Hi Kate!

I don't have an update to report, but I'd like to investigate what you're experiencing on your end!

First, are you noticing Storyline 360 crashing when cut and pasting every photo or just specific ones?

Secondly, is this happening in one project or multiple? 

This type of scenario occurs if there is a corrupted element in the file. I'm happy to test your file to see where the snag is. You can share your file with me by using this link!

Katie Riggio

Great news, everyone!

We fixed the issue where Storyline 360 would randomly freeze or crash when using the CRTL+D key to duplicate a text box. Here's how to update Storyline 360 to see all the recent enhancements and fixes.

If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!

Vincent Scoma

Hi Mateusz,

Thank you for letting us know!

What happens if you copy text between Word and Notepad? Does copying/pasting the text between those applications work as intended? Since it sounds like the crash is only happening in Storyline, what may help is to try a simple repair of Storyline

If you continue to experience a snag after running the repair, please let us know! 

Mateusz Szuter

It works copying between Word and Notepad. I've found the culprit, however I had to use some website that shows ALL the chars in text (https://www.soscisurvey.de/tools/view-chars.php).

As I'm using latin extended fonts, I have ą letter in my alphabet. Tracking changes in word left only 'tail' of the ą, which didn't display, neither in Word, Storyline or Notepad. 

If someone is experiencing that kind of bug I suggest to use the site above. Wouldn't blame SL team for that much - that's not expected behavior of any text editing app.