Storyline 360 still appears NOT to support proper display scaling. It looks blurry on my new Surface Laptop (4:3) 2256 x 1504 when display scaling is on (either at 125 or 150%). However other apps (Microsoft PowerPoint etc.) are fine.
Switching to native resolution makes it all much sharper but the UI is too tiny for comfortable working.
I'm about to buy a 4K monitor and am concerned that Storyline will be unusable on it (i.e. blurry). Any guidance on where Articulate are at with display scaling and high resolution displays generally? We are seeing more and more of these displays.
Been doing some more research on this issue. This from Microsoft:
Use or deploy Universal Windows Platform (UWP) applications instead of Win32 applications.
Modern (UWP) apps always scale correctly. If there is a comparable modern app available, you can substitute that app to mitigate the scaling issues. For example, Edge is a modern app that does not cause the DPI Scaling issues that Internet Explorer might experience.
I agree that this is definitely something that should be addressed for all Articulate 360 desktop apps, as the app scaling issues are hard on the eyes. Please keep us updated, John!
I would like to see Storyline support 4k resolution (3840x2160) monitors natively and not have to rely on 3rd party application or Windows scaling in order for Storyline to look as it should.
I also have a 32 inch 4k monitor (ASUS ProArt PA32UC) and Storyline 360 doesn't look very good on it. Everything has a fuzzy texture to it including text no matter what Windows scaling percentage I select. Even doing the DPI override setting within the icon .exe doesn't do very much good.
More and more content creators and eLearning designers are using 4k monitors due to their color accuracy and sharpness, a shame that app developers are not supporting these resolutions.
In the end I played safe and purchased a WQHD 2560 x 1440 display. Hoping Storyline will support 4K at some point though as I think many developers will adopt them.
So when is the support for 4K displays coming? Although storyline is fine on a 2560x1440 resolution, all my other apps are not. It is ridiculous that I have to update my resolution just when working with articulate. It is becoming frustrating to a point that I'm already exploring authoring tools from other companies.
Thanks for the follow-up! This feature hasn't made it to the top of our roadmap, but we have a report of folks who have requested it, and I can add you to that.
I appreciate you sharing the additional insight with the resolution differences between apps and will be sure to include this pain point as we push for this request!
Same issue. I had been using a HD ready display (1366x768), however my recent purchase with a HD display (1920x1080) had that sort of blurrines with the whole player setup which was odd all other applications UI was crisp and clear. Hope it gets fixed soon. It doesn't looks great while working.
Ren Gomez Hi Ren, please add me too to this list. I already have a 4K monitor (I should have checked if SL supports it before buying it, but I couldn't imagine this wasn't the case). I must say it is really hard and painful to work on SL with it now.
Same. Such a bummer to buy a powerful machine with a 4k monitor, to design stunning courses on a scaled down display because of the authoring tool's limitations... I have a laptop with a 4k OLED screen that is geared down to 1920 because I use SL daily and can't work in the 4k view layout with the microscopic text.. Been asking for this in support tickets for years now......
Yes, please prioritize this, @articulate. We are not asking for something extraordinary like 8k display support. 4K is nearly standard on any decent computer now, and you guys are falling behind on this.
I also have a 4k monitor! This resollution will be the norm very soon for most designers/elearners so Articulate must get this support sorted asap! The image quality looks awful on my £1000. monitor.
I think this should be top priority! Most designers/content creators/elearners in 2021 are using 2k/4k displays. We have to work with other software packages (Premiere/3D/After affects etc) that require high resolutions with an ever growing demand for 4k output to a many platforms. Please get this fixed.
Yes, please add this soon. I just switched from Mac (With virtual machine) to Windows only, thinking SL3 would look super sharp, finally. It actually looks worse than running SL3 on Mac Parallels with Windows. Spent several thousand dollars for a downgrade.....
46 Replies
Deathly silence...that's always worrying :-(
This issue was initially raised in the forums 6 years ago so please don't ask me to submit a 'feature request' ;-)
https://community.articulate.com/discussions/articulate-storyline/storyline-for-high-dpi-monitors-on-windows-8-1
Been doing some more research on this issue. This from Microsoft:
Use or deploy Universal Windows Platform (UWP) applications instead of Win32 applications.
Modern (UWP) apps always scale correctly. If there is a comparable modern app available, you can substitute that app to mitigate the scaling issues. For example, Edge is a modern app that does not cause the DPI Scaling issues that Internet Explorer might experience.
Is Storyline a UWP app?
Hi John,
We're working hard to catch up on reading all the conversations here in the forums.
We weren't ignoring you!
I see that you contacted the support team as well and I can see that Christopher is currently working with you :)
Thanks Leslie...yes I'm in discussion with support. I'll update here once I get a clear picture of the issue(s).
I agree that this is definitely something that should be addressed for all Articulate 360 desktop apps, as the app scaling issues are hard on the eyes. Please keep us updated, John!
I would like to see Storyline support 4k resolution (3840x2160) monitors natively and not have to rely on 3rd party application or Windows scaling in order for Storyline to look as it should.
I also have a 32 inch 4k monitor (ASUS ProArt PA32UC) and Storyline 360 doesn't look very good on it. Everything has a fuzzy texture to it including text no matter what Windows scaling percentage I select. Even doing the DPI override setting within the icon .exe doesn't do very much good.
More and more content creators and eLearning designers are using 4k monitors due to their color accuracy and sharpness, a shame that app developers are not supporting these resolutions.
I couldn't have said it better myself, Glenn! Hopefully, Articulate can sort this out soon.
In the end I played safe and purchased a WQHD 2560 x 1440 display. Hoping Storyline will support 4K at some point though as I think many developers will adopt them.
Hey John, How is it going with the WQHD display? I need to get a new monitor and I am wondering if you're happy with WQHD ;)
Hi John, on the 2560 x 1440 monitor, did Storyline end up looking normal?
Storyline is fine on a 2560 x 1440 (WQHD) display....planning to test on a 4K display soon.
So when is the support for 4K displays coming? Although storyline is fine on a 2560x1440 resolution, all my other apps are not. It is ridiculous that I have to update my resolution just when working with articulate. It is becoming frustrating to a point that I'm already exploring authoring tools from other companies.
Agreed, @Dishant. @Leslie: Do you have an update on forthcoming 4K display support?
Hi Dishant and Jeff,
Thanks for the follow-up! This feature hasn't made it to the top of our roadmap, but we have a report of folks who have requested it, and I can add you to that.
I appreciate you sharing the additional insight with the resolution differences between apps and will be sure to include this pain point as we push for this request!
Thanks Ren. Yes please add us to that. Also do you post a public version of you Roadmap somewhere so we can see what is at the top?
Hi Dishant,
We do have a Feature Roadmap showing some of the features we are working on next.
Same issue. I had been using a HD ready display (1366x768), however my recent purchase with a HD display (1920x1080) had that sort of blurrines with the whole player setup which was odd all other applications UI was crisp and clear. Hope it gets fixed soon. It doesn't looks great while working.
Ren Gomez
Hi Ren, please add me too to this list. I already have a 4K monitor (I should have checked if SL supports it before buying it, but I couldn't imagine this wasn't the case). I must say it is really hard and painful to work on SL with it now.
Same. Such a bummer to buy a powerful machine with a 4k monitor, to design stunning courses on a scaled down display because of the authoring tool's limitations... I have a laptop with a 4k OLED screen that is geared down to 1920 because I use SL daily and can't work in the 4k view layout with the microscopic text.. Been asking for this in support tickets for years now......
Yes, please prioritize this, @articulate. We are not asking for something extraordinary like 8k display support. 4K is nearly standard on any decent computer now, and you guys are falling behind on this.
I also have a 4k monitor! This resollution will be the norm very soon for most designers/elearners so Articulate must get this support sorted asap! The image quality looks awful on my £1000. monitor.
I think this should be top priority! Most designers/content creators/elearners in 2021 are using 2k/4k displays. We have to work with other software packages (Premiere/3D/After affects etc) that require high resolutions with an ever growing demand for 4k output to a many platforms. Please get this fixed.
Another addition to the call for a need to fix this - as a matter of priority.
Like working with frosted glass in front compared to other apps.
Can you update us, please? I've searched, it's been 3/4 years
Yes, please add this soon. I just switched from Mac (With virtual machine) to Windows only, thinking SL3 would look super sharp, finally. It actually looks worse than running SL3 on Mac Parallels with Windows. Spent several thousand dollars for a downgrade.....