Storyline PDF on webobject can't render completly on iOS (AMP or Web)

Hello,
I'm developing an elearning project where you need to consult a PDF document that is embedded in the course.

I embed the PDF into a slide through the web object control and it seems to work all properly except when the course is displayed on iPad.

Both from the browser and from the AMP app, pdf shows only the first page and it's impossible to scroll all the content.

Do you have any suggestions?

9 Replies
Ashley Terwilliger

Hi Andrea,

Do you know what iOS you're using? This is something we saw in iOS 7 and earlier. I also see that there are still some open investigations on this, so if you can share:

  • The iOS you're using,
  • The AMP version you have installed,
  • Storyline version and update

Let me know if you need help gathering that information! If you've got a link to the course I'd love to have that to share with our team too.

Andrea Plozzer

Hi Ashley,

I use Storyline 360 (3.5.11153.0) / iPad Air 2 (iOS 10.3.1) / AMP 4.1

To replicate my problem just open a new project, in the empty slide insert a Web Object pointing to a local folder containing the pdf and an index.html file.
Public for AMP and  then the pdf is visible only in its first part.

I tried with various pdfs ... I attach the story prj and an image from my iPad.

Thank you

 

Ashley Terwilliger

Hi Andrea, 

I took a look and saw what you're describing and had a few colleagues test it too. I reported this to our team as a possible software bug and let them know we tested with the latest iOS as well!

Have you tried uploading the PDF to a web server? That web object may work better as it won't rely on the PDF loading directly in Storyline but first on the website which would control the scroll functionality?

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!  

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Andrea Plozzer
Lauren Connelly

Hi Carol!

Our team is still looking into this bug so we don't a fix yet. I'd love for us to take a look at how this is appearing on your end. Would you mind sharing your file with me?

To share your file, you can either attach it to this discussion using the Add Attachment button or you can send it using this private upload link! Either way, I'll take a look and share my findings with you.