I ran the file developed in Articulate Storyline 360 on Shatterproof LMS. Upon loading the file, I observed a significant amount of space appearing between the stage area, button controls, and the top of the stage area. I have attached a screenshot for your reference. Could you please check and provide a solution for this issue?
It sounds like you've hit a snag with extra space appearing between the course player and the frame of your LMS. Sorry to hear that, but I'd be happy to assist!
A helpful first step would be testing the course in SCORM Cloud. It's a virtual LMS environment we use to determine if an issue lies with a .story file or the LMS itself. If you test your course in SCORM Cloud and the formatting improves, then the issue is likely LMS-based.
In the meantime, I found a related discussion where another user suggested configuring the Storyline course to launch in a new window.
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Hi Rajaraman!
It sounds like you've hit a snag with extra space appearing between the course player and the frame of your LMS. Sorry to hear that, but I'd be happy to assist!
A helpful first step would be testing the course in SCORM Cloud. It's a virtual LMS environment we use to determine if an issue lies with a .story file or the LMS itself. If you test your course in SCORM Cloud and the formatting improves, then the issue is likely LMS-based.
In the meantime, I found a related discussion where another user suggested configuring the Storyline course to launch in a new window.
Looking forward to hearing from you!