Storyline V 2 - SCORM issue using Chrome V56.0.2924.87 on Android

I am having the same issue as well. Testing on an LG Stylo 2 phone running Android 6.0.1 in both the latest Chrome and Firefox browsers. SCORM modules that include mp4 video, when they get to the video, don't play or stop at the first frame. The rest of the module works fine.

Thanks for chiming in, Dominic.  We are having a look now at files with videos hosted in SCORM Cloud on Android devices.  The latest version of Chrome is the only supported browser for viewing Storyline 2 content on Android devices.  I'll update this discussion with our findings!

In the meantime, do you have your video set to play in the slide?  Is it set to play automatically?  What happens when you refresh your browser or revisit the slide?  Thanks for the information!

Hey Crystal, sorry I should have specified that I published the course in Storyline 360. My video is set to play automatically and it works fine on iOS. I have tested 2 modules with mp4s and both act the same way. I first thought maybe it was our LMS that was having issues with android but I tested it in SCORM Cloud and had the same result. Refreshing or revisiting gives the same behavior. Hope the information helps look into this issue. Thanks for keeping us posted!

Thanks Crystal. I've opened a case as you suggested and attached a test .Story file.
Regards, Michelle

Thanks, Michelle and Dominic!  I was also able to reproduce with SCORM Cloud, so we'll be discussing this behavior with the team and see if we can identify some next steps.  To recap, it looks like that Chrome version 56 on Android devices is not handling video content.

Thanks to both of you for contributing your experience.  We'll be sure to provide updates in this discussion as we can.

Hey everybody.  I wanted to post a possible workaround to this issue while we're working on this issue.  If you set the video to open in a new browser window, it will play in Chrome v56 on Android devices.  I hope that is helpful for you, if your slide design allows it.  

Hi there,

just jumping in to see if there is any update on this? we are experiencing the same issue and still present with the new version of Chrome 57.

thank you

Hi Sébastien,

I'll update the team and let them know you're seeing the same issue in the latest update of Chrome 57 as well. 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

I do not have video issues, just audio issues, as in the audio is not playing.  All the slide animations work, timeline etc, but no sound.  So basically I can view the whole course, but can't hear anything.  I have tested on 2 different android devices, both have had the system update as well as up to date with chrome.  Just wanted to add this to this thread to let you know it is not just the videos, but the audio files as well.  In our file, they are .wav files.

Thanks Mary for sharing that - were you also using Storyline 2? If you have a link to your courses that we could test as well that would be really helpful to include in the report our team is reviewing.

HI - we've had this issue on our Presenter-13 SCORM courses - issue seems to be specific to android devices (particularly Samsung) - no audio.  All fine on ipad and pc.  Is there an update planned to manage this soon?  

Hi Jo,

We're still investigating this issue in Chrome and in our initial reports and testing it was Chrome browsers on mobile and desktop.

Are you only experiencing issues in Chrome on your Android device? What is the Android OS version you're using?  

I'd love to take a look at your course (either the Presenter package or a link to the published output) so that we could see how it behaves on our end. 

Hiya

Android version 6.0.1 (Samsung device) and have had reports from other Samsung users of this problem.

Thank you - appreciate any help you can offer.

Hi Jo! 

Thanks for sharing your file. I uploaded it here to SCORM Cloud to test it out. I had two colleagues with Android devices test it out - and they shared that using a step of Pause -> pinch to zoom -> play allowed the audio to play normally on their devices. One of them just was able to do pause -> play. 

Can you give that a try on your course and my copy and see if that works for you too? 

Thanks Ashley.  I can launch and start the module, however the audio will not start unless I pause and then press play.  We have never had this issue in the past on our Samsung devices, but I have been given to understand that it's additional security added in a recent samsung update.  Is there a plan to compensate for this in a future update to Studio13?  Appreciate your help on this.

Thanks again

I haven't run into this issue a lot yet - so good to have the confirmation about a Samsung security update. Our team will keep an eye on the behavior and from there we'll be able to determine if and how we'd get around it! 

Hello, I was wondering if there has been any progress on this issue as we are having the same problems, namely that in Chrome on an Android phone the activity (uploaded to an LMS as a Scorm package 2004) freezes when an audio file (mp3) is supposed to launch.

The activity works correctly on a laptop and iPad. In Scorm Cloud it also works on a laptop, but exhibits exactly the same problem when viewed on the Android phone.

When published in html5 the same thing happens: no problem on the laptop, but freezes when the audio file is supposed to launch.

We are using Storyline 2 and have updated to the most recent version before publishing.

Thank you in advance to anyone who can offer any insights or help.

Hi Richard, 

Thanks for checking in. This issue is still open with my team for Storyline 2 and Chrome on Android devices. Do you know if you're using the latest update of Chrome as well? I know on the desktop that's ver. 64 but I'm not sure about a mobile device. 

As Jo mentioned earlier it seemed to be connected to an Android update. With this in mind, our team continues to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

Hi Ashley, Thank you for your quick reply. As this is very important for us I've just opened a new discussion on the same subject in case this discussion was not active, so apologies for my impatience. I'll try and delete it and there's no need to reply there as well.

I would imagine that a lot of developers want to make their courses available on Android. I thought this had been fixed in the most recent updates, but it seems the problem persists.

I'm pretty sure that Chrome updates automatically on the phones we've used to test this, but I'll check. I hope that a solution can be found for this and will keep an eye on this discussion for further information. 

Hi Ashley, Do you know if the AS2 / Android Chrome conflict also occurs with  Storyline 3? 

Hi Richard.  I can appreciate the context of what you shared here so far.  Don't worry about the second discussion - we link them when we find them!

I don't see any known issues with audio playing on Android devices for Storyline 3 or Storyline 360 at this point.

You mentioned that you were on the latest version of Storyline 2.  Can you just confirm that it is update 12?  You can double check by going to Help > About Storyline.  We included a fix in update 12 that addressed an issue of audio not automatically playing in Android devices using Chrome v57 and later.

Also, if you can share your project file with us, either here as an attachment in the discussion or privately, we'll test it against other behavior we have documented.  Thanks for working through it with us!

Hi Crystal, Thanks for getting in touch. Yes, it's definitely Update 12,
which is why we hoped it would solve the problem. I imagine that as
platforms and devices and browsers are updated it's a challenge to keep
Storyline working across a range of options.

We'll send the file tomorrow and will trial Articulate 3 soon to see if
that is a solution.

Thanks again for a quick reply.

This is the file. It's a sequence of "dummy" activities as a test, not a polished course. The problem is on the first slide which has a short audio response (mp3) when the learner clicks the correct answer. As mentioned above, it works fine on laptop and iPad but freezes on an Android phone (Samsung Galaxy A5) in Chrome and Firefox, both as a Scorm package (tested on an LMS and Scorm Cloud) and when published as HTML5. 

Thanks Richard for sharing that course. I published it with Storyline 2 and Storyline 3 to have a few examples to test and uploaded them both to SCORM Cloud. Here are my links if you'd like to take a look:

• Storyline 2 Course
• Storyline 3 course

I had a colleague test these out on Android (I'm all Mac/iOS!) and he shared that the Storyline 2 version froze as you saw, but that Storyline 3 played back normally. Do you want to give those a try and let me know how it works for you?