Storyline V 2 - SCORM issue using Chrome V56.0.2924.87 on Android
Feb 23, 2017
I'm having difficulty viewing certain SCORM modules that contain MP4s when viewing using Chrome V56.0.2924.87 on Samsung Galaxy S5, Android version 6.0.1
When I first experienced an issue using Chrome V56 the SCORM module was published with Storyline 2, update 9. I noticed there was an update 11, so I installed this version of storyline, republished and there's still an issue.
To help describe the issue I'll first describe the module. The intro slide goes through some quick animations, it then automatically progresses to the next slide which contains an MP4 which is set to auto play. When it finishes playing it automatically progresses to the next slide, etc. The issue I'm having is, when the MP4 slide appears, the video appears, the seekbar progresses, but the video does not play and the audio does not play. I found though that if I press the rewind button on the right of the seekbar, the video and the audio will then play.
This issue doesn't exist when I view the same module using Chrome V55.0.2883.91 on a Samsung S5, Android version 6.0.1
I uploaded the module to the SCORM cloud and the same issue occurs when viewing using Chrome V56.
I then tried SCORM Cloud using Chrome V55 and the module plays with no issue.
I also tried publishing the module using a trial version of Storyline 360 but I have to say this is worse. Not only does the same issue happen, I can't 'rewind' the MP4 as a workaround because the seekbar doesn't have a rewind button.
Oh, and I've only tested using WiFi. I've not tested using Mobile Data. About 12 months ago I had a similar issue when using an earlier version of Chrome but just on mobile data, not WiFi. I believe this was resolved in a Storyline update.
I absolutely love Storyline but I have to say that I'm being worn down by the issues that pop up following Chrome updates. We have several hundred staff that rely on their work Samsung for access to education , so 'workarounds' just aren't manageable.
If there's anything further you would like me to test or try, I'm very happy to.