Storyline video on Apple Product Issues

Hi, I'm working on a Storyline 360 project that needs to play video. 

It works fine on PC and Android, but on Safari, ipad, iphone, the video doesn’t play. Works on older Mac OSs, but not the current ones.

Does anyone have suggestions? Is there a different codex I should be using? 

The video is an MP4, and I have attached a sample. Thanks!

3 Replies
Ashley Terwilliger

Hi Chris,

Thanks for sharing the .story file. I took a look and published it to Review here. That one worked for me on Mac OS - 10.12.6 and 10.13.1 in Chrome and Safari. I also tested it in Safari on iPhone 6S using iOS 10.3. All those worked, and showed the initial play button which is a new feature of Safari. 

Let me know how that works for you and what OS exactly you're using (and browser versions)! 

Chris Trefz

Thanks taking a look at my file for me. The link you provided works on my Safari and iPad. I think it's an issue with our server configuration. Today I got access to a second web server to test on, an LMS, and it worked there as well. 

One of our more techie people suggested it's related to the content-range response on the IIS/ASP.NET server, and highlighted these 2 bits below. It went a little over my head, what he was saying :)

RESPONSE (APACHE):
Content-Range: bytes 1097728-1126384/1126385

RESPONSE (IIS):
Content-Range: bytes 0-1126384/1126385

But for now, we're going to test on the second server, and see what happens when our clients tests it on theirs. I'll let you know how I make out, and if I find out any more information that may be useful to other users.

Thanks, Chris