Success Factors LMS and Storyline

Does anyone have any experience with publishing Storyline files to Success Factors? We're evaluating Storyline right now, and we want to make sure it will work with the LMS we have (though we may change LMS providers in the future). I have seen a few posts about SCORM not working well with SF and was hoping to get some more info. Are there any disadvantages to publishing with AICC?


54 Replies
Alyssa Gomez

Hi Jennifer! ūüĎč Sorry to hear your course is stuck in SuccessFactors. I can try and help you narrow this down!

  • Do you also see an error message, or just a spinning wheel?¬†
  • What version of Storyline 360 are you using? To check, click the¬†Help¬†tab, then click¬†About Storyline. You should see¬†3.17.16188.0¬†in the bottom-right corner.¬†
  • Does this problem happen in all web browsers, or just¬†Chrome? If it's just happening in Chrome, check out this article:¬†Here‚Äôs Why an HTML5 Course Gets Stuck on the First Slide in Google Chrome

Keep me posted!

Jennifer Lazzaro

Hi Alyssa!

No error messages, just the spinning wheel.  I'm on 3.17.16188.

So far it seems to be an issue in Chrome on Windows and Mac and in Safari on the Mac.  It works fine on Internet Explorer and Edge.

I'll try the workarounds from that link and see if that helps. I'll keep you posted.

Jennifer Lazzaro

Hi Heroes!

I was able to get my last issue sorted out so here's another one that's had me banging my head against the wall.

I'm using Storyline360 to publish to SCORM 2004 4th edition and send the course completed status "Passed/Failed" or "Passed/Incomplete" (I've tried both ways) when a user reaches the last slide in the module. It works fine for when I complete the module the first time. However, if a user decides to revisit that module, the LMS wipes out their status and it makes it look like they never did it in the first place. 

I did some digging in the javascript and found that if I commented out this line in the SCORM2004_ResetStatus function 

blnResult = SCORM2004_CallSetValue("cmi.completion_status", SCORM2004_INCOMPLETE) && blnResult;

it would maintain the user's completion status when testing on SCORMCloud. However, when I put this same file on SuccessFactors, it only maintains the user's completion status as long as they chose to Resume where they left off in the course. If they chose not to resume, it wipes out their status and makes it look like they never completed it.

Has anyone had any success with setting up a SCORM course where users can revisit content without wiping out their progress?

Ashley Terwilliger

Hi Jennifer,

I'm definitely not an expert at digging around in the Javascript code, so I'll leave that to the community. I'd suggest also checking with your SuccessFactors LMS team, as they may be able to advise how you track multiple attempts at a course. 

If you're looking for the learners to always resume and keep the existing status, look at changing the Resume behavior to Always.