I have built several Storyline courses for a client with a Success Factors LMS. I just been told that the Exit trigger doesn't respond with the courses in the LMS. As a result, users are closing the course window, which means that no course information is being communicated to the LMS. Has anyone else had this experience with Success Factors and can advise me? Thank you.
There are several possible reasons for your finding that Storyline's Exit course trigger may not function as expected. This article explains those reasons in detail and provides several possible workarounds.
Having said that, Storyline sends the LMSCommit command to the LMS immediately before the browser window unloads, regardless of whether the browser is closed by our trigger or by the learner manually closing the browser window. If the workarounds in the article above don't resolve the problem for you, I'd definitely recommend supplying a copy of your LMS Debug Log to Success Factors Support to see why the LMS is not capturing the data from the course. Good luck to you!
This thread is a bit dated and I'm not sure if Michelle is still subscribed. You are most certainly welcome to send her a message via the 'Contact Me' option on her user profile if you wish.
Justin shared some great information above and I would advise you to test your course in SCORM Cloud as well to see if you experience the same result.
Michelle: since you reported the same issue almost 2 ys back and now that has self resolved with the upgrade that means my clients have gone through the same update in 2014.
Leslie the exit button does work in Scormcloud as well as Moodle but not in clients Successfactor LMS.
I will now start debugging the issue in more detail.
Ganesh: I have another client using SuccessFactors and they have not reported this issue. I'll reach out to them to see if I can get version information. I'll be back in touch as soon as I have something pertinent to add. If you get the issue resolved, I'd love to know what your result is, if you don't mind sharing.
We are having a very similar issue with our SCORM 1.2 courses that don't close properly when the Exit button is clicked in the course. We are using Lectora software. If we select "course is launched is a separate window" option when publishing it corrects the issue but that would require re-publishing 400 courses.
Could you clarify as to what the "upgrade" was that corrected the issue? Was this a Success Factors side upgrade? Any information you can provide would be greatly appreciated!
We've tried modifying the code a little but that didn't work. Changed the .js file code from:
if( force && window.myTop ) window.myTop.close()
to:
//if( force && window.myTop ) window.myTop.close() window.myTop.close();
Long story short, we had issues using an exit button and the SL course not finishing when I ran it via SCORM 2004. SuccessFactors created a player that wraps around the course, and you are supposed to use their buttons instead of any built in buttons. I switched to 1.2 and gave up the reporting functionality to make them mark complete more consistently.
We are experiencing this issue too - only in Edge and sometimes Chrome. We also find that the completion isn't registering though - I have included more information about what we have been experiencing here:
13 Replies
Good Afternoon, Michelle.
There are several possible reasons for your finding that Storyline's Exit course trigger may not function as expected. This article explains those reasons in detail and provides several possible workarounds.
Having said that, Storyline sends the LMSCommit command to the LMS immediately before the browser window unloads, regardless of whether the browser is closed by our trigger or by the learner manually closing the browser window. If the workarounds in the article above don't resolve the problem for you, I'd definitely recommend supplying a copy of your LMS Debug Log to Success Factors Support to see why the LMS is not capturing the data from the course. Good luck to you!
Hi,
One of our client is also facing similar issues. They are using Success Factors release 8.
Michelle did you get to the bottom of this issue?
Just wanted to know if this was a common error before I go on spending lot of time debugging the issue.
Any help, much appreciated.
Regards,
Ganesh
Hi Ganesh!
This thread is a bit dated and I'm not sure if Michelle is still subscribed. You are most certainly welcome to send her a message via the 'Contact Me' option on her user profile if you wish.
Justin shared some great information above and I would advise you to test your course in SCORM Cloud as well to see if you experience the same result.
Ganesh:
The client with the Plateau site in question underwent an upgrade and the
issue self-resolved. I'm sorry that I'm not any more help than that.
Good luck!
Michelle
Thanks so much for popping back in to assist Michelle.
I did want to mention that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
Hi Leslie and Michelle,
Thanks for your replies.
Michelle: since you reported the same issue almost 2 ys back and now that has self resolved with the upgrade that means my clients have gone through the same update in 2014.
Leslie the exit button does work in Scormcloud as well as Moodle but not in clients Successfactor LMS.
I will now start debugging the issue in more detail.
Regards,
Ganesh
Ganesh: I have another client using SuccessFactors and they have not reported this issue. I'll reach out to them to see if I can get version information. I'll be back in touch as soon as I have something pertinent to add. If you get the issue resolved, I'd love to know what your result is, if you don't mind sharing.
Michelle
Thanks!
Hi Michelle,
Thanks for that.
In the meanwhile I will try to get to the bottom of the issue. I will keep you updated of the outcome.
Regards,
Ganesh
We are having a very similar issue with our SCORM 1.2 courses that don't close properly when the Exit button is clicked in the course. We are using Lectora software. If we select "course is launched is a separate window" option when publishing it corrects the issue but that would require re-publishing 400 courses.
Could you clarify as to what the "upgrade" was that corrected the issue? Was this a Success Factors side upgrade? Any information you can provide would be greatly appreciated!
We've tried modifying the code a little but that didn't work. Changed the .js file code from:
if( force && window.myTop ) window.myTop.close()
to:
//if( force && window.myTop ) window.myTop.close()
window.myTop.close();
Long story short, we had issues using an exit button and the SL course not finishing when I ran it via SCORM 2004. SuccessFactors created a player that wraps around the course, and you are supposed to use their buttons instead of any built in buttons. I switched to 1.2 and gave up the reporting functionality to make them mark complete more consistently.
We are experiencing this issue too - only in Edge and sometimes Chrome. We also find that the completion isn't registering though - I have included more information about what we have been experiencing here:
https://community.articulate.com/discussions/articulate-storyline/success-factors-scorm-content-not-completing?page=2
Thanks, Ash. I'll have a look at your details in the other discussion.
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