Text boxes losing formatting when published

Good morning, Bryan!

Thank you for providing all of those helpful details.

I'm having difficulty recreating the formatting problem when testing a sample Storyline 360 Update 46 file. A few questions to help us find a fix:

• Working on a shared drive can cause strange behavior, as seen in your video. Let's check that the project is stored on a local drive.
• Is this happening in a new Storyline file or just this one?
• Could you share the slide from the screencast with us for troubleshooting? You can use this private upload link.

Thanks, Katie.

This file is stored on my local drive (Desktop).
So far, it is just happening in this file, but this was a new Storyline file just a few days ago. The behavior seemed to appear after I imported several of the Illuminate slides into the project and started branding them.

I have uploaded the project file and opened incident # 02532366.

If it helps, I am running Windows 7 and am unable to upgrade at this time per the IT Department. Additionally, I get several error messages throughout the day with Storyline and end up closing and restarting the program. I am usually editing a trigger when these errors occur.

Thanks again,

Bryan

Thanks for letting us know that you reached out to the support team, Bryan. I can see that Cleo is working with you directly and he grabbed your latest reply from this conversation as well.

We are having the same issue. I build the Storyline file locally on my laptop, but when I send it to be published on our LMS, the text boxes loose their format. It seems a bit random, but I am not sure at this time. If it is a large project, it can take hours to manually fix each text box!

My most recent project I published to the review site 14 times, with no issues, but when it went for publishing, most of the text boxes were stretched out over the page.

Same issue here. The text boxes go off the slides and their formats are messed up when planning to publish the whole project. It is really time consuming to go back and fix those slides.

Hi Chantal and Niusha!

Sorry, you're running into this issue where text boxes are off the slide! To ensure that we can assist you quickly, I'd recommend reaching out to our Support Engineers by submitting a case. It would be helpful to share an affected file where this issue is occurring. I'll keep an eye out if you decide to submit a case!

For me, the solution was opening a case which resulted in running an application they provided to do a full uninstall of Storyline and then reinstalling the latest version. After that, the problem was resolved.
Here's a post that has a link to the file I downloaded, but it may not be the latest version so I advise opening a ticket with support.

https://community.articulate.com/discussions/articulate-storyline/purpose-of-360cleanup-bat-file

Hope this helps.

Bryan

Thanks, we will follow up!

I also have this issue, this has been an ongoing issue for years. We usually just republish until it looks accurate. However i have many examples. I would like to support a request to have this fixed in the next update. 

Hello,

Sorry to hear that you ran into this issue.

You can open a case with our support team here so we can assist you in identifying a more permanent solution to the issue. We're happy to help!

I am having the same issue. I can (frustratingly) fix it but the boxes are looking misaligned when I publish it. Can I privately share the project for review? 

Hi Jennifer!

Sorry to hear you are also running into issues where the text boxes are running off of the slides in your Storyline 360 course.

Not to worry! I went ahead and opened a support case on your behalf to put you in touch with one of our support engineers. Through that case, you will be able to privately share a copy of your .story file so our team can take a closer look into the issue.

You should be hearing from them shortly!