Text Entry Box text will not wrap

Jan 24, 2018

I am having issues with the text that is typed in a text entry field not wrapping. Sometimes the text will wrap and sometimes it will not. Am I missing a setting or something that will correct this problem?


19 Replies
Crystal Horn

Hi there, Diana.  I'd like to confirm a couple of settings to see if what you're experiencing matches an issue we know about:

  • Are you using a text box with a variable reference to display the text-entry field text? And is that where you are seeing it fail to wrap?
  • Does the inputted text include spaces?
  • Are you viewing the Flash or the HTML5 output?  How about the Preview within Storyline?

Thanks for reaching out!  I'll let you know what I think when I review your reply.

Proficient Learning

The text box does use a variable reference. This text box is where the participant will enter their own text and the text will then be displayed on another slide. I was able to solve the problem by expanding my text entry field box. As long as the text box had at least a height of 62, it would wrap the text that was being inputted in the field text box. Anything smaller would not allow the text to wrap.
Thank you,

Diana Rayburn
Instructional Designer | Proficient Learning, LLC
diana.rayburn@proficientlearning.com | O. (910) 745-0202. C. (910) 524-0388
www.proficientlearning.com | 1508 Military Cutoff Road, Suite 304, Wilmington, NC 28403

Crystal Horn

Hey Diana. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where variable reference text wasn't wrapping properly.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Alyssa Gomez

Hey Tessa,

It sounds like your text entry field has a height less than 62 pixels, is that right? 

We are seeing a bug in Storyline 360 that the text entered in a text entry field won't wrap unless the height is greater than 60 pixels. This is a bit different than the bug we fixed back in update 13.

Our team is still looking at this issue, and we'll keep you posted on our progress!

Tessa Maki

Yes, that is correct. It was less than 60, but bumping it up to 62 did the trick. I had taken Crystal's response to Diana that the fix should have resolved her issue without the need to adjust the height. Glad it's being worked on, but adjusting the size was an easy enough workaround so not a big deal at all. Thanks!

Wendy Christopher

Not sure if this is related to this discussion, but will start here. I had all my text boxes set but it seems when I do something to the overall project, last thing I did was adjust the player settings, my text and text boxes extend well to the right of my slide. I have had to re-adjust the size a lot. I noticed I did not have the Wrap Text set. Perhaps that?

Vincent Scoma

Hey Wendy,

Does this seem to happen in different courses or just this specific one? The behavior mentioned here is a bit different, so I would reccommend starting with a repair of Storyline to see if that helps resolve the issue.

With your permission, I'd also like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Wendy Christopher

Hi , thanks for taking a look at this issue. It happens in all the scenes.
I did upload the project for your review. Storyline was just installed on
my computer last week, so I think that part should be good. I started
thinking it may have something to do with the master slide.


Vincent Scoma

Hey Wendy,

Thank you for sharing your file and for providing that screenshot! 

What you are seeing with the text running off the screen is intended behavior when Wrap text in shape box is not marked. When that box is marked, this option wraps text within the text box, shape, or caption. Also, when adjusting the slide master, each layout inherits all the properties of its parent slide master.

Please let us know if you have any additional questions! We are happy to help! 😄