I've been building a fairly large course in storyline, and cannot save it after working on it. After attempting to save on a local drive, I get the message "The project file could not be saved. One or more errors occurred."
If I try to save on a network drive, I get a different error, "The project file could not be saved. Hashtable insert failed. Load factor too high. The most common cause is multiple threads writing to the Hashtable simultaneously.
What do these things mean, and how do I clear these errors so I can save?
PC information below-
Processor 11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s) OS Name Microsoft Windows 10 Enterprise Version 10.0.19045 Build 19045 Installed Physical Memory (RAM) 32.0 GB
If you're already working locally and are still experiencing issues when saving your project file, please open a case with our support team here so we can take a closer look at what's happening. In some cases, background applications such as Carbon Black security software has been known to cause issues with saving, so we'll need to gather more information from your system to identify what the exact cause is for your installation.
If this doesn't help, do you mind attaching your project to this discussion so we can look at it? You can also share it privately in a support case; we'll delete it when we're done testing!
5 Replies
Hello Benjamin,
Sorry to hear that you ran into this issue.
I'd like to ask a few questions to help clarify your experience.
We recommend working locally when making changes to a Storyline project since working on a network drive has been known to cause issues with saving.
If you're already working locally and are still experiencing issues when saving your project file, please open a case with our support team here so we can take a closer look at what's happening. In some cases, background applications such as Carbon Black security software has been known to cause issues with saving, so we'll need to gather more information from your system to identify what the exact cause is for your installation.
Even i am facing a similar issue.
Hi Hemathri,
I'm sorry for the trouble saving your Storyline project! First, I want to confirm if you've tried Jose's recommendations above.
If the issue persists and this happens to all your project files, try applying the steps below to resolve the issue:
Feel free to open a support case with us for more targeted help if the problem is still happening. We'd be happy to investigate further as needed!
I have this issue as well.
Hi Jo,
I'm sorry you've also hit this snag with saving your Storyline file! If you're already working on your local drive, try running these steps to fix possible installation issues.
If this doesn't help, do you mind attaching your project to this discussion so we can look at it? You can also share it privately in a support case; we'll delete it when we're done testing!