This project is invalid or corrupt......

Nov 20, 2013

I updated Storyline due to the latest release.  I then attempted to open a file I had been working on just previous to this release and now I receive the error message - "This project is invalid or corrupt and cannot be opened.  It may have been created in an earlier version of Storyline."

Please let me know if there is a fix here, I'm under a time constraint and don't need this headache with this course.

137 Replies
Cleona Wallace

I am having the same problem...2 years later than the last post here. I have lost a morning's work, so less than some, but still quite vexing. The error report i have is attached - this was when I tried the suggestion above to save as a storytemplate and import. I wasn't using powerpoint at all though.

Ashley Terwilliger-Pollard

Hi Cleona, 

I'm sorry to hear you ran into this. If you weren't using powerpoint at all, that error message is even more vexxing. When did you run into the error message? 

Another option for recovering a corrupt file is to look in the temp files and see if there is a copy there. 

Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Some common causes and preventative steps are detailed here. 

Ayesha Naseer

Hi Gabriele,

I know this thread is 3 years old but may i ask how you copied the file and saved it as a .storytemplate file?

I cannot open the file so cannot save it using save as option. 

Is there a way of doing this by not opening the file?

Actually i saved my file yesterday and there must have been an error and it saved a copy instead.  Now when open the main file this is the error i get (shown in image 'Error Message' and when i open the saved copy file, I get an error as shown in the 'Error Message 2'.

Do you think your method will work in my case?


Katie Riggio

I'm so sorry this happened to you, Stephanie. :(

I saw you reached out to our Support Engineers with the troublesome file (smart move!) where I also couldn't open it on my side. File corruption can happen even if all the recommended best practices are followed, unfortunately. If you hit this roadblock again, please let us know, as we never want you to spend hours troubleshooting an issue alone!

Ashley Schwartau

What do you do when the file hasnt been used recently so there's not a temp file, and importing it into Storyline doesn't work? We have this issue happen periodically where a file we haven't touched in months suddenly becomes corrupt. What gives?! We follow ALL of the rules and suggestions for preventing this from happening. 

Ashley Terwilliger-Pollard

Hi Tess,

I'm sorry to hear you ran into this issue and have lost some of your work. The issues that lead to file corruption are documented here for folks, and we've implemented an auto-recovery issue for if Storyline crashes. To use that feature, you'd have to enable it prior to a crash and have saved the file at least once. 

If there is anything else I can do to help, please let me know. 

Leslie McKerchie

Hello Ruslan and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you're running into an issue with your Storyline 360 files.

Were you able to take a look at the documentation Ashley shared above regarding best practices?

There may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline.
  2. Scan the contents of this folder for a file that starts with the name of your project.
  3. If you find the file, copy it to your desktop (if you find more than one, copy the latest version).
  4. Change the file extension of the copy on your desktop from *.tmp to *.story.
  5. Double-click the file to open it in Storyline.
Ruslan Rusiavyy

I have carefully studied this post documentation before starting work. I did everything that was written there. However, all these advices did not help. I also searched for traces of my projects in the AppData folders, but there is nothing there. What should I do? Can you really make your application work?