I updated Storyline due to the latest release. I then attempted to open a file I had been working on just previous to this release and now I receive the error message - "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
Please let me know if there is a fix here, I'm under a time constraint and don't need this headache with this course.
While it's tough to track down why files become corrupt, we're not going to give up. Our Support team is happy to work with you 1:1 to figure out what may have happened, and they'll see if they can restore a working version of the course.
Click here to share the .story file privately with them. We'll let you know what we find, and will delete it after troubleshooting!
In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.
Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team.
I just started to experience this issue. I've read through and tried most of the recommendations without any success. I'm starting from my capture files over and over. Has anyone found a viable solution? Or, figured out why this is happening over and over? I'm finishing up a project so this comes at a really bad time. Anyone? Anyone?
Because I'm creating software training, I usually capture more than one task at a time.
Then, I start a new project and import just the screens for that task
It's during the development of that lesson that I run into the corruption issues. I'll be deleting a layer and get a "something went wrong" screen and provide what I was doing when it happened. I have to close out of Storyline, come back in and that's when I get the "this project is invalid..." message. That 's when I go back, create a new project and import the screen captures again.
It's been happening more frequently, so I'll look into repairing the software.
So sorry you're dealing with this error. Did you find that Leslie's tip on repairing the software helped?
If you're still running into the issue, feel free to reach out to one of our support engineers. They'll be able to take a closer look into your file and find the root cause of the problem to get you back up and running!
It's just not one file but many. Since this post I have uninstalled and
reinstalled Storyline three times. I just tried to preview a scene and got
the message, "oops something went wrong". This is when I start getting the,
" This project is invalid or corrupt..." I have been working on the same
assessment file for the last 3-4 hours and haven't been able to get passed
a preview of the scene. Just as I expected, trying to open the file that
just crashed is now corrupt.
Today when trying to resize a video in my (almost completed) .story file, and articulate crashed. Unfortunately, when I reopened, I encountered the dreaded "this project is invalid or corrupt." I was able to restore a version from a week ago via the recovery feature Ashely mentioned above, but I seem to have lost 50 or so slides worth of animations and interactions (which for me is a ton of work!). I've tried restarting, restoring .tmp files from the %appdata% folder, I've tried using Windows to "Restore previous versions" but to no avail. I thought I was on to something when I tried to import the corrupted .stroy file into a new project as I could see all the slides and select which to import, but when I try to import, I get "the file is being used by another process or you do not have the proper security permission to access." See attached screenshot.
Am I out of luck? Anyone willing to open my project and see if there's any way to save it? Please?I'm so very disheartened that all of my work is gone. Any help or encouragement is much appreciated.
Sorry Nick, I tried to create a new project and import in and got the same error message. I would log a support ticket and see if the Articulate guys can wave their magic wand. The fact you can see the slides to import is a step ahead of what normally happens - normally that error message shows up first...so fingers crossed.
I just had this issue I found this post from years ago. Have been working in the file for the last few hours and now it gives me the corrupt message and I can't open it. Was this bug ever fixed?
Sorry to hear you're running into this corrupt file message! It looks like you got in touch with our support team, and my teammate, Gerald, was able to confirm the same error.
We do recommend disabling the automatic sync of your files to a cloud storage drive to avoid erratic issues like file corruption. You can read other tips on this topic here.
This problem is STILL an issue. My files were perfectly fine and then boom...same corrupt message. The support folks just send me emails that have no solutions. Really horrible that this is STILL so unstable.
hi, I have the same problems, and I try to import my old file to a blank project. However, it doesn't work. Does any one know how to restore my project? Many THANKS!
I'm happy to help! It looks like you're importing a PowerPoint into Storyline, is this right?
Here are a few troubleshooting steps to get us started:
Which version of Storyline are you using?
Which version of PowerPoint are you using?
Are you able to open the project in PowerPoint without hitting any errors?
Can you try saving the PowerPoint to your Documents folder, and then import into Storyline?
You can also share your file with us for further troubleshooting. You can either share it here in this discussion by using the "Add Attachment" button or you can upload it to us by using this private upload link. Either way, we'll test the file and share our findings!
All of the projects I´ve uploades videos to have been corrupted. Yesterday it was one file, so I moved all of my projects and the videos to my desktop, since I´ve read that storing them in your network can cause this. This happends anyway. None of the suggestions works. Why does this happend even thought just because I upload videos? I can´t use any of my projects and I don´t have time to rebuild them. Thanks for your answer.
I'm sorry to hear that your files have become corrupted upon adding a video! It's hard to nail down exactly why, but you made the right call in moving your files over to your desktop to help reduce risk.
When you say you exported them as zip files, do you mean that you zipped your .story files, or are you referring to publishing the course and zipping the output? Unfortunately, there's no way to edit your course from a published output, but there may be a previous version in your temporary files. Here's how to check:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline.
Feel free to also share your .story files with our support team. They'll be able to take a closer look and confirm if the files are indeed corrupted.
i need anyone to help me please, i want t to share my experience as well, and i have faced the same issue, the file is invalid or corrupted.
any solution , i have tried the tips you mentioned before and nothing happened, hopefully to solve it, i can not start the project from the beginning it took long time from me.
137 Replies
I'm very sorry you're at this obstacle, Ruslan.
While it's tough to track down why files become corrupt, we're not going to give up. Our Support team is happy to work with you 1:1 to figure out what may have happened, and they'll see if they can restore a working version of the course.
Click here to share the .story file privately with them. We'll let you know what we find, and will delete it after troubleshooting!
Hi all,
In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.
Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team.
I just started to experience this issue. I've read through and tried most of the recommendations without any success. I'm starting from my capture files over and over. Has anyone found a viable solution? Or, figured out why this is happening over and over? I'm finishing up a project so this comes at a really bad time. Anyone? Anyone?
I haven't seen this option and my files have been crashing all day!
Hi Susan and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you are continuing to run into an issue.
What do you mean when you share, "I'm starting from my capture files over and over"?
I'm curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
Capture files = screen recordings....
Here's my development process...
I start a new project
Record my screens using Screen Record
Because I'm creating software training, I usually capture more than one task at a time.
Then, I start a new project and import just the screens for that task
It's during the development of that lesson that I run into the corruption issues. I'll be deleting a layer and get a "something went wrong" screen and provide what I was doing when it happened. I have to close out of Storyline, come back in and that's when I get the "this project is invalid..." message. That 's when I go back, create a new project and import the screen captures again.
It's been happening more frequently, so I'll look into repairing the software.
Hi Susan,
So sorry you're dealing with this error. Did you find that Leslie's tip on repairing the software helped?
If you're still running into the issue, feel free to reach out to one of our support engineers. They'll be able to take a closer look into your file and find the root cause of the problem to get you back up and running!
Ren,
It's just not one file but many. Since this post I have uninstalled and
reinstalled Storyline three times. I just tried to preview a scene and got
the message, "oops something went wrong". This is when I start getting the,
" This project is invalid or corrupt..." I have been working on the same
assessment file for the last 3-4 hours and haven't been able to get passed
a preview of the scene. Just as I expected, trying to open the file that
just crashed is now corrupt.
Susan
This post was removed by the author
Thanks for the additional information, Susan.
I've opened a support case on your behalf with all of the information you've provided here and you should be hearing from someone soon.
Hi everyone,
Today when trying to resize a video in my (almost completed) .story file, and articulate crashed. Unfortunately, when I reopened, I encountered the dreaded "this project is invalid or corrupt." I was able to restore a version from a week ago via the recovery feature Ashely mentioned above, but I seem to have lost 50 or so slides worth of animations and interactions (which for me is a ton of work!). I've tried restarting, restoring .tmp files from the %appdata% folder, I've tried using Windows to "Restore previous versions" but to no avail. I thought I was on to something when I tried to import the corrupted .stroy file into a new project as I could see all the slides and select which to import, but when I try to import, I get "the file is being used by another process or you do not have the proper security permission to access." See attached screenshot.
Am I out of luck? Anyone willing to open my project and see if there's any way to save it? Please?I'm so very disheartened that all of my work is gone. Any help or encouragement is much appreciated.
Hi Nick
is the file on your local drive? or were you working from a network or external drive?
It was my local drive–just saved on my desktop.
Sorry Nick, I tried to create a new project and import in and got the same error message. I would log a support ticket and see if the Articulate guys can wave their magic wand. The fact you can see the slides to import is a step ahead of what normally happens - normally that error message shows up first...so fingers crossed.
You've given me hope, thanks much Wendy!
I just had this issue I found this post from years ago. Have been working in the file for the last few hours and now it gives me the corrupt message and I can't open it. Was this bug ever fixed?
Hi Matthew,
Sorry to hear you're running into this corrupt file message! It looks like you got in touch with our support team, and my teammate, Gerald, was able to confirm the same error.
We do recommend disabling the automatic sync of your files to a cloud storage drive to avoid erratic issues like file corruption. You can read other tips on this topic here.
This problem is STILL an issue. My files were perfectly fine and then boom...same corrupt message. The support folks just send me emails that have no solutions. Really horrible that this is STILL so unstable.
hi, I have the same problems, and I try to import my old file to a blank project. However, it doesn't work. Does any one know how to restore my project? Many THANKS!
Hi Yawen!
I'm happy to help! It looks like you're importing a PowerPoint into Storyline, is this right?
Here are a few troubleshooting steps to get us started:
You can also share your file with us for further troubleshooting. You can either share it here in this discussion by using the "Add Attachment" button or you can upload it to us by using this private upload link. Either way, we'll test the file and share our findings!
Hello,
All of the projects I´ve uploades videos to have been corrupted. Yesterday it was one file, so I moved all of my projects and the videos to my desktop, since I´ve read that storing them in your network can cause this. This happends anyway. None of the suggestions works. Why does this happend even thought just because I upload videos? I can´t use any of my projects and I don´t have time to rebuild them. Thanks for your answer.
I have exported them as .zip-files before they got corrupted. Can I use the .zip-file in any way?
Hi Charlotta,
I'm sorry to hear that your files have become corrupted upon adding a video! It's hard to nail down exactly why, but you made the right call in moving your files over to your desktop to help reduce risk.
When you say you exported them as zip files, do you mean that you zipped your .story files, or are you referring to publishing the course and zipping the output? Unfortunately, there's no way to edit your course from a published output, but there may be a previous version in your temporary files. Here's how to check:
Feel free to also share your .story files with our support team. They'll be able to take a closer look and confirm if the files are indeed corrupted.
Share your file with us.
This post was removed by the author
hello,
i need anyone to help me please, i want t to share my experience as well, and i have faced the same issue, the file is invalid or corrupted.
any solution , i have tried the tips you mentioned before and nothing happened, hopefully to solve it, i can not start the project from the beginning it took long time from me.
please help and support
here is the file if you can find away,