Timeline issues after latest update

May 29, 2019

I updated Storyline to the latest update today (v3.28.18944.0). Since the updating I have had issues with not being able to play and pause the timeline by using my space bar. Then I was using my mouse to click on the play/pause button at the bottom of the timeline, I was not able to pause the timeline. I also uninstalled and reinstalled the application.

Is anybody else having issues? 

7 Replies
Ashley Terwilliger-Pollard

Hi Joe,

With the latest update, we added an enhancement to allow for an HTML5 preview of your slide when you click the play button in the timeline panel. Timeline previews no longer rely on Flash. It looks like that's the shift which is preventing the spacebar from pausing/playing the timeline preview again. Our team is looking into this change, so we'll keep you posted here! 

As for the pause behavior, what you see in the latest update where pausing it shows everything on the slide (as it does at the start) and your timeline playhead shows the point in the timeline you're at is the same behavior as earlier updates. Nothing has changed there. 

Leslie McKerchie

Hello everyone,

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here

The item you'll be interested in is:

The spacebar keyboard shortcut started playing the timeline preview but wouldn't pause it.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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