Timer, Changed Behavior Post-Update

Aug 10, 2021

Hello All!

I believe the timer feature has changed behavior based on a Storyline update. We have a 2 hour timer set for about 20 exams built within Storyline. Historically, when a person moved away from the exam page (to look at the Internet or other sources) the timer would keep running in the background. Now, when a person leaves the page, the timer pauses. We would like to have the timer keep running in the background.

The last published exam working properly in the background is 12/15/2020. All the exams we have published since that time pause the timer. 

Is anyone experiencing the same thing? Any thoughts on how to get the timer to run in the background? 

Thanks in advance! 

17 Replies
Lauren Connelly

Hello Keith!

This is the default behavior when using quiz timers in Storyline 360; the quiz timer is paused if the user is on another tab. It sounds like you'd like the timer to continue running if the user moves away from the course. I'll hand it over to our community members to share if they've crafted a workaround to accomplish something similar.

Keith Kemsley

Hi Lauren!

Thanks for sharing this, and looking into this. Our research suggests the change took place in about the December, 2020 timeframe. Maybe a little after. We have about a dozen or so quizzes published prior to that which do have the timer continuing to run in the background. Maybe that will help? I did not see anything in the SL update announcements about the change so we weren't sure if it was intentional or not.

Becca Levan

Exciting news today, Keith & Sabrina! 🗞

We just released another update for Storyline 360. In Update 57, we've included important fixes and new features. Here's the item you'll be interested in:

Fixed: Quiz timers paused when switching to another browser tab, giving learners more time to complete quizzes.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application—details here.

Please let us know if you have any questions or reach out to our Support Engineers directly!

Sabrina M

Hi Becca, thanks for the warning!

I've been testing the updated timer behaviour and unfortunatelly found a few problems. :(

1 - If the page is refreshed or the learner exits the course, when the he gets back to it the timer restarts, even if resume option on the course is set to "always remember".

Here a video that simulates this situation: https://youtu.be/aGRgQv08fSM

2 - After the learner gets the feedback from each question, the timer strangely starts to run faster

Heres another video that simulates this: https://youtu.be/sx3kVZQt5Ls

My timer is set to:



Course published on SCORM 2004 3rd edition.

Lauren Connelly

Hello Sabrina!

So sorry for the trouble after updating Storyline 360! We just released the fix for the issue you reported where the quiz timer could speed up when taking quizzes.

You'll want to update Storyline 360 in your Articulate 360 desktop app to ensure you're using Storyline 360 (Build 3.57.26476.0).

Zoe Dimopoulou

Hello, are there any news on the matter with the timer that starts over again when you refresh the browsers page or leave the course ?

I m facing the exact same matter as i m building monthly quizzes in which the time is an important parameter for the validity of quiz results.

Can you get back at me please? 

Thank you in advance

Maria Costa-Stienstra

Hi, everyone,

I have great news to share!

We just released another update for Storyline 360. In Update 60, we've included important fixes and new features.

One of the fixes we've included is:

Quiz timers reset to zero seconds when refreshing the browser tab or exiting and resuming the course.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly. 

Sabrina M

Hi everyone,

Great news! I've made a few tests and so far so good; no problems found. My team will continue testing the quiz timer and if we find any trouble, I'll get back here.

Now, during the time the quiz timer feature wasn't working I've tried to make a quiz timer in JavaScript, it didnt't work 100% but it was possible to make a few "tricks" as:

  • give the learner a sound and image alert when the time was close to end.
    Example: We had a quiz timer with 2 hours, if the learner reaches 1 hour and 50 minutes without finishing the quiz, we showed a slide layer with sound saying "you have only 10 minutes left", the learner presses OK in this slide layer and continue the quiz.
    My question is, is there any way to reference to the native quiz timer from Storyline and create something like this?

If no, here is a suggestion: add this feature in the quiz timer configurations, I'm sure a lot of users will benefit from this.

To illustrate my example I'll add my .story file in this topic, you can see the JS code and the triggers i've used in the slide master from any question.

This question was made in support case #02970213 as well, but I wanted to bring here so if anyone have this doubt too.