Video mp4 not play in courses HTML5 - Mobile Chrome 48

Hi Arkadiusz! 

Is this on your Android Tablet? Do you have a .story file we could take a look at?

No, my phone with android and on the phone with a friend.

I do not already do not have that file story.

But it was simple files .story with screencast recorded in articulate and inserted video mp4. Situations can generate simply inserting any movie mp4 to .story and watching on Mobile Chrome 48 in HTML5.

I'll test this set-up and see if I can replicate Arkadiusz. Thanks for the details.

Hi Arkadiusz!

I just tested a sample on a Chrome tablet with Chrome 48.0.2564.95 and it worked as expected. 

Does this course work for you:

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp1abividnr1rum17ac1dul1qg2i8f4/story.html

Yes and no.

An interesting phenomenon, let me explain.

When turn on your link on phone for wifi connectivity, video work.

but when turn on your link on phone for data transmission (H+), does not work on Chrome 48*

Transmission speed i have 7,54 Mbps, on browser "Internet" from samsung by default preloaded in Android this link and video work. On Chrome 48 not... video loads indefinitely.

Additionally

I have confirmed in other phone where there was a version of Chrome 47 everything worked, after updating - video loads indefinitely.

Hi Arkadiusz!

Your findings were very helpful. I was able to track down another team member with a data plan on an Android with Chrome 48 and he experienced the same issue you are reporting.

I am sharing this information with our QA for further investigation and testing. 

Leslie,

Please do update this thread with any progress on this issue. We have also experienced this issue and found that the video doesn't download at all when on mobile data.

Thanks,

-Andre

Of course Andre. Thanks for linking to the thread and I will add your thread to our QA report as well.

Thanks to Christoph Krieger for pointing out this post after submitting my post below.

https://community.articulate.com/discussions/articulate-storyline/video-in-scorm-not-playing-in-chrome-using-mobile-data

We are experiencing the same issue and have been going around in circles trying to figure out the cause.  Any update on a resolution by any chance?

Thanks, Michelle

Hi Michelle! Thanks for linking the threads and this issue is still in the hands of our QA Team. I will respond to your other thread and include that link for our team as well so that they are aware of users impacted and so that we can update when applicable.

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed the issue where videos wouldn't play in HTML5 output in Google Chrome 48 and later when viewed over a cellular connection on Android devices. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.