Video not displaying properly when published

Jan 17, 2017

Hi all


When I publish my storyline file (web, include html5 output) the video displays like this:

It plays as if there is an image behind it. There are numerous videos in a number of the files I have published, and most play like this. I have deleted videos, reuploaded them, had other people publish the files and it still plays like this.

Has anybody had this problem as well?

3 Replies
Crystal Horn

Hi there, Anastasia.  Thanks for sharing that image; it really illustrates what you're seeing.  I'm curious about a few things:

I know that was a lot of information, but share what you can and let us know how you're making out!

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