Video not showing in published content

Here's what we did:

Our servers don't recognize the MP4 format either. So we encode our FLVs with the "Encode Alpha Channel" which forces Storyline to leave the format alone, and actually use the FLV version rather than convert to MP4. And as the course is Flash output anyway, it should play the FLV format with no problems.

Here's a handy chart I found here (but can't remember where, so I took a snapshot)

Thanks for your reply!

I'm not exactly sure what you mean by "Encode Alpha Channel" and I don't know how to encode an FLV file. Sorry, I'm new to working with video files and formats!

Thanks,

Melanie

Hi Melanie, 

I believe Dwayne is referring to the information at the bottom of this article, where you'll need to ensure that you have the appropriate mime type associated with the video on the servers. There are some other troubleshooting steps included in that article as well. 

Hi everyone,

Is the above chart still correct two years later? Because I have the same issue, my videos are not showing when loading the training in my LMS (portfolio). The training just skips them...

Yasmine

Hi Yasmine,

You'll see a similar chart for Storyline 2 which is updated here. Have you tested these videos in another web server or LMS to see how they behave there? You could use the steps here to test at SCORM Cloud which is an industry standard for LMS testing. 

Well these videos work pretty well when publishing the training into the Web format and playing the training directly on my browser. The issue comes from the compatibility with our LMS. I published the training into AICC format (supported by our LMS) and changed the format of the videos (from mp4 to WMV) and its better as we are not stuck on the first video slide  (as we were before when publishing the training in the Web format with mp4 videos into our LMS) but what happens it that the training skip the videos to go through the next slide... I have no idea what's going on. :-/ We are working with the free trial version of the software and we were ready to buy Storyline 2 but as we are not sure it will work properly with our LMS we are waiting to fix this issue. Any ideas are more than welcome! :-)

Hi Yasmine, 

You mentioned publishing in web format and uploading that to your LMS, which could be why things were not working as expected? You'd want to publish for the environment in which you intend to use. We can't offer support for modifications to the published output, such as how you're changing the video files, so I'm unsure what impact that could be having on your set up. Did you LMS share that they don't support MP4s? 

Hi Ashley!

 Actually, I published my training into LMS AICC format and when publishing into our LMS all the videos are just skipping. I think our LMS has an issue with Flash and not sure he enjoys mp4. My last tentative will be to reformat videos into FLV or SWF so there will be no changing format for the output file.

 Will keep you informed if it works. Thanks and enjoy your week!

Hi Yasmine,

SWF are Flash files - so if there is a problem with Flash files in your LMS, the MP4 should work better as those are accessible on HTML5 as well. You could see this in our video encoding documentation here. 

I'm having a similar problem with my MP4 file not showing up in a published SL2 course. I'm testing on tempshare at the moment. Suggestions? Thanks.

Hi Brian,

Can you share the MP4 with us here? Happy to give it a test as well. 

It is proprietary. Can I email it instead?

Sure thing Brian - you can upload it to me here. If you also want to attach your .story file there as well that'll help! 

Working fine now. Sorry for the false alarm. Thanks, Ashley!

Ha, no worries! That's just the Articulate magic at work. ;-)