Video not showing up in preview mode.

I have a video created with Replay 360 that shows up correctly everywhere EXCEPT during the Preview mode. (Using Storyline 360). Any one else see this?  I've recaptured the video and still does the same thing.  You can hear the audio but don't see the video.  But when published to Articulate Review, works fine??  All items in 360 have been updated to latest build. 

6 Replies
Jeffrey Foster

Thanks Ali. Apparently this was a result of the SL 360 build of October 6 (build 3.9.13510.0). Just by chance I was creating a course that had a video introduction. It worked on the development slide, but would not show up in the preview mode. It would however show up in Review! Since I always try to keep up with the changes, when the October 12 build was released (build 3.9.13567.0) I updated and checked the course . . . and sure enough, it worked in all modes. So problem solved! Thanks for responding.

All the best,

Jeffrey L. Foster


Ren Gomez

Hi Vishal,

Thanks for sharing what you're running into! Just to confirm, are you publishing to Video when you come across these issues?

If so, we do have a bug where graphics with animations can sometimes flicker when you publish to Video. 

This issue is still on our radar, and we'll update here as soon as we have news.

Katie Riggio

Hey there, Vishal! Circling back on Ren's note above:

Update 44 for Storyline 360 is live: We fixed the issue where images with animations would flicker when publishing a project as a video file.

We're excited to hear what you think!